Cancel Timeshare's Rapid Growth and Revenue Recovery with Baremetrics

Cancel Timeshare is a company based in Myrtle Beach with a mission to help people regain financial freedom when they want to leave a timeshare. They guide timeshare owners through the exit process with transparent service and fair pricing. Since launching in January 2020, Cancel Timeshare has helped return over 4 million dollars to its clients. They offer two services: Timeshare Exit and Timeshare Mortgage Intervention. The company has over 10 years of experience in the industry and is committed to providing trustworthy service in an industry fraught with scams and dishonest practices.

Cancel Timeshare, a Myrtle Beach based company, was experiencing rapid growth and needed a tool to manage and analyze data from Stripe, handle dunning, and consolidate customer information. The company, which helps timeshare owners exit their contracts, was manually tracking revenue across multiple apps and spreadsheets, which was time-consuming and inefficient. Additionally, they were losing revenue due to failed payments, a common issue for subscription-based businesses. The challenge was to find a solution that could streamline their data management, recover failed payments, and support their customer service goals.

Cancel Timeshare found their solution in Baremetrics, a tool that integrates with Stripe, automates dunning campaigns, and organizes customer information. After integrating their Stripe account with Baremetrics, the process of tracking revenue was immediately automated, providing predictable insights for their recurring revenue. The Recover feature of Baremetrics helped them handle failed charges, which are inevitable for subscription businesses. This feature includes tools such as customizable email campaigns, in-app reminders and paywalls, and credit card capture forms. Additionally, the People Insights feature of Baremetrics allowed Cancel Timeshare to access detailed information about every client, supporting their customer service goals.

• The use of Baremetrics has not only provided quantitative benefits to Cancel Timeshare but also improved their operational efficiency. The automation of data tracking has freed up time for the team to focus on other important aspects of the business. The Recover feature has not only helped in recovering failed payments but also in addressing payment issues with clients in a sensitive and personalized manner. The People Insights feature has enhanced their customer service by providing detailed information about every client, enabling the team to answer questions efficiently and adjust payments and subscription settings as needed. The company is now better equipped to handle its rapid growth and continue its mission to assist victims of predatory timeshare practices.

• Saved hours of manual entry

• Recovered over $680 in failed payments in just one month

• Helped over 169 clients exit their timeshares in one year