27 Companies, One Integration Platform
Customer Company Size
Large Corporate
Product
- webMethods
Tech Stack
- Integration Platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Retail
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
- Real-Time Location System (RTLS)
Services
- System Integration
About The Customer
ADEO is a large conglomerate operating at a massive scale with 75,000 employees spread across 27 companies in 13 countries. Despite its size, ADEO is focused on delivering personalized service to its customers. The company is involved in a wide range of sectors and industries, making it a complex and diverse organization. As part of its commitment to improving customer service, ADEO embarked on an enterprise transformation project aimed at offering new ways of providing services to customers.
The Challenge
ADEO, a conglomerate with 75,000 employees at 27 companies in 13 countries, embarked on an enterprise transformation project. The goal was to offer new ways of providing services to customers. However, the scale of operations posed a significant challenge. The company needed to integrate all systems of record and new sales systems across its vast network of companies and brands. The challenge was to handle millions of messages between the central systems and sales systems every day and speed up communication between them.
The Solution
To address the challenge, ADEO turned to Software AG's webMethods, an integration platform. The solution was used to integrate all systems of record and new sales systems across ADEO's network of companies and brands. The webMethods platform was capable of handling millions of messages between the central systems and sales systems every day, significantly speeding up communication between them. This allowed ADEO to improve service levels and tighten service level agreements (SLAs), leading to better communication enterprise-wide.
Operational Impact
Quantitative Benefit
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