A Tale of Digital Triumph: How operational excellence is enabling a bold transition in banking
Customer Company Size
Large Corporate
Region
- Asia
Product
- webMethods Business Process Management System (BPMS)
- ARIS workflows
- ARIS Enterprise Architecture (EA)
Tech Stack
- Business Process Management
- Enterprise Architecture
- Data Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The bank, located in Western Asia, is renowned for advising its customers in all areas of individual, corporate, and SME customer banking and financial services. The bank prides itself on providing outstanding customer service and is widely regarded as the “caring” bank. It believes that creating stakeholder value starts with business operations. In 2014, the bank found itself under pressure due to a wave of banking disruption. It was facing demands for new products and services, impending compliance with new banking regulations, and a process architecture that it could not cope with. The bank realized that it needed outside help to address these challenges and embarked on a journey of business transformation.
The Challenge
In 2014, the bank was under pressure due to the wave of banking disruption sweeping across Western Asia. It was facing demands for new products and services, impending compliance with new banking regulations, and a process architecture that it could not cope with. The bank's existing processes were documented in an array of spreadsheets, releases were delayed, and there were no alerts. More seriously, there was no collaborative process environment to speak of, let alone process conformance across the board. The bank needed to incorporate the right tool to design and manage its governance workflow to keep the regulators at bay. However, the bank realized that the situation was more complex than it initially seemed and that a robust solution that went to the core of the business was required.
The Solution
The bank decided to implement Software AG’s solutions, specifically the webMethods Business Process Management System (BPMS) and ARIS workflows. In 2015, the bank successfully rolled out these solutions and quickly migrated 2,500 processes and policies to ARIS, with at least 12 of them automated in BMPS. This meant that all business-critical processes, including onboarding and lending, were operational. The bank could now unite processes and build on best practices, knowing that everyone was speaking the same process “language”. This quickly ramped up to end-to-end control of BPM processes: automation of administration, keeping track of change management, document control flow, and change requests. With webMethods also managing its data integration, transparency in real time was guaranteed. The bank also implemented ARIS Enterprise Architecture (EA) to gain insights into the dependencies in its IT architecture.
Operational Impact
Quantitative Benefit
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