Nintex > Case Studies > Agile Crisis Response: A Case Study on Guy’s and St Thomas’ NHS Foundation Trust

Agile Crisis Response: A Case Study on Guy’s and St Thomas’ NHS Foundation Trust

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Technology Category
  • Cybersecurity & Privacy - Database Security
  • Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries
  • Education
  • Healthcare & Hospitals
Applicable Functions
  • Product Research & Development
Use Cases
  • Inventory Management
  • Search & Rescue
Services
  • System Integration
  • Training
About The Customer
Guy’s and St Thomas’ NHS Foundation Trust is a UK-based healthcare provider with a mission to save and improve the lives of more than 2 million patients each year. The organization has deep roots in the UK dating back to 1214 and is known for its innovation, development, teaching, and critical care services. It employs over 15,000 people who serve patients at three hospitals, over 50 sites, 19 clinical directorates, and 9 support directorates. The organization is a Category 1 responder, meaning it is a refuge of safety when disaster strikes in London, a responsibility it takes very seriously.
The Challenge
Guy’s and St Thomas’ NHS Foundation Trust, a UK-based healthcare provider, was facing a significant challenge in managing its emergency response system. The organization, which serves two million patients a year across three hospitals and over 50 sites, needed to be able to mobilize quickly with immediate, consistent, and intelligent action plans in the face of evolving threats ranging from pandemics to acts of terrorism. The existing system, which relied on a range of spreadsheets and Windows-based files, was found to be unwieldy and lacked transparency. The organization needed a solution that could meet the stringent requirements of the Civil Contingencies Act, provide visibility into which parts of the business were affected during an incident, and prioritize resources to maintain patient care. The desired solution needed to have three core elements: the ability to leverage the enterprise-wide license they already had with K2 Software, support from an in-house development team, and integration with Everbridge.
The Solution
In response to these challenges, Guy’s and St Thomas’ worked with technology partner Velocity to link SmartForms with Everbridge’s ER notifications system, creating the UK’s first-ever end-to-end acute healthcare business continuity management system. The K2 Software database provided an intuitive, easy-to-navigate environment, tailored for both clinical and non-clinical services. This system allowed the organization to rapidly add in new risks and ensure that all departments had action plans. SmartForms surfaced all the data in SharePoint, eliminating the need for users to gather data from various portals or log into different systems. The solution, built by Velocity on Nintex K2 Five, also provided impact analysis and reporting on key metrics and areas, enabling management to focus on further resilience planning, training, and investment opportunities. Drills and training exercises confirmed the success of the new system.
Operational Impact
  • The implementation of the new system has resulted in a more efficient and effective emergency response process. Whether it’s a nurse responding to a catastrophic event at 2:00 a.m. or an executive director responding to the same alert at 9:00 a.m., there is now a consistent response. This consistency allows clinicians to spend more time delivering care instead of developing emergency response strategies from scratch. The system also provides the organization with the ability to quickly see and allocate resources and determine the resulting organization-wide impact. Most importantly, the new system allows Guy’s and St Thomas’ to spend more time doing what it does best—improving and saving the lives of more than 2 million patients per year.
Quantitative Benefit
  • The new system allows for the rapid addition of new risks, ensuring all departments have action plans.
  • The solution provides impact analysis and reporting on key metrics and areas.
  • The system eliminates the need for users to gather data from various portals or log into different systems.

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