Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Finance & Insurance
- National Security & Defense
Applicable Functions
- Product Research & Development
- Quality Assurance
Use Cases
- Tamper Detection
- Voice Biometrics
Services
- System Integration
About The Customer
AIA Hong Kong & Macau is a leading insurance company that provides a range of insurance products to its customers. In 2018, the company unveiled AIA Connect, its all-in-one digital platform that allows customers to manage all their insurance needs—from life, medical, pension to wellness products—using a single platform. The platform was an instant hit with rapid market adoption and now has over 700,000 customers enjoying the AIA Connect digital experience. The company is committed to providing a secure and trusted digital experience for its customers and is constantly innovating to make AIA Connect better and more secure.
The Challenge
AIA Hong Kong & Macau, a leading insurance company, was faced with the challenge of providing a secure and trusted digital experience for its customers. The company had opened its digital platform, AIA Connect, to its customers, offering a single platform for managing all insurance needs. However, the company was faced with the responsibility of ensuring that this platform was secure and trustworthy. The company was committed to protecting its customers from complex sign-in processes and potential online fraud risks and security threats. However, the growing user demand and the need for constant innovation around AIA Connect created a trifecta of issues—a longer and less reliable customer sign-in process, a growing risk of security fraud incidents, and the slow rollout of new features and innovations. The core cause was the aging legacy in-house platform that managed user identity and sign ins, which was struggling with scalability and a lack of compliance to modern standards.
The Solution
To overcome these challenges, AIA Hong Kong & Macau decided to upgrade its AIA Connect app with a new customer identity access management (CIAM) platform. The company selected Microsoft Azure Active Directory B2C (Azure AD B2C) as the primary CIAM platform while using Microsoft Azure Kubernetes Service (AKS), and Microsoft Azure SQL Database on the backend. This cloud-based approach allowed AIA to move the critical, resource-intense CIAM system off its own systems, providing immediate scalability, on-demand performance, and flexibility. The new system had to meet industry standards for security and provide future-proof performance to facilitate expansion of features and services in the evolving digital landscape. Azure AD B2C is a white-label authentication, B2C, identity-as-a-service platform capable of supporting millions of users and billions of authentications per day. Customers can sign in via the platform through a fully customized AIA branded user experience, while the backend ensures reliability, consistent response, and performance.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Data Capture for Afghanistan Forces
Electronic equipments on the field of Afghanistan provided information on the status of the vehicle and to identify potential threats surrounding it to the British Force. The monitoring and interpretation of this data requires robust and sophisticated digitization for data capture and communication.
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.