Air France-KLM Flies High with TIBCO Integration
Customer Company Size
Large Corporate
Region
- Europe
Country
- France
- Netherlands
Product
- TIBCO Professional Services
- TIBCO Integration Platform
Tech Stack
- Service-Oriented Architecture (SOA)
- Web Services
- Cloud Technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
Air France-KLM is a major airline group formed by the merger of Air France and KLM. The company operates a vast network of flights, serving millions of passengers worldwide. With the shift towards digital platforms, the airline has embraced online and mobile services to enhance customer experience. The integration of various systems and technologies is crucial for maintaining high service levels and providing seamless travel experiences. The company is focused on innovation and leveraging technology to stay competitive in the dynamic airline industry.
The Challenge
The airline industry has evolved significantly, shifting from traditional sales agents and ticket offices to online and mobile platforms. Air France and KLM, after merging, faced the challenge of integrating multiple reservation systems, legacy systems, and commercial off-the-shelf systems. They needed an integration platform to connect these diverse systems, ensuring seamless service to passengers 24/7. The integration had to be fast, cost-effective, and future-proof to support new functionalities and personalized services.
The Solution
Air France-KLM decided to deploy a new service-oriented architecture (SOA) using web services to standardize communication between different backend systems. After extensive research, they chose TIBCO products for their integration needs. TIBCO Professional Services played a significant role in setting up the architecture and creating an event broker. The integration allowed Air France-KLM to unify their main systems into a single system, enabling the deployment of a comprehensive portfolio of services. The new architecture facilitated the reuse of web services, reducing application development costs and shortening QA cycles.
Operational Impact
Quantitative Benefit
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