American Chemical Society Lauds Rapid7 Customer Support, Nexpose® Reporting Features
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Rapid7 Nexpose
- Qualys
Tech Stack
- Vulnerability Management
- PCI DSS Compliance
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Network Security
- Cybersecurity & Privacy - Security Compliance
Applicable Functions
- Business Operation
Services
- System Integration
- Training
About The Customer
The American Chemical Society (ACS) is a leading scientific organization dedicated to advancing the broader chemistry enterprise and its practitioners for the benefit of Earth and its people. With a large membership base and a significant role in the scientific community, ACS places a high priority on maintaining robust cybersecurity measures. Shackerah, a key member of the ACS team, is responsible for overseeing the deployment and daily use of Rapid7 Nexpose to manage vulnerabilities and ensure compliance with PCI DSS requirements. The organization values effective communication of risk and efficient remediation processes to protect its assets and stakeholders.
The Challenge
Shackerah, the primary user of Rapid7 Nexpose at the American Chemical Society (ACS), faced challenges in ensuring security holes were quickly plugged and handling PCI DSS compliance requirements. Initially using Qualys, the ACS team sought a new solution due to dissatisfaction with customer service. They needed a vulnerability management solution with robust reporting features, comprehensive vulnerability coverage, and excellent customer support.
The Solution
ACS chose Rapid7 Nexpose for its superior reporting capabilities, comprehensive vulnerability coverage, and exceptional customer support. The solution's flexible reporting features allow Shackerah to quickly generate concise and actionable reports, significantly reducing the time spent on report creation. Nexpose's frequent updates ensure that ACS is protected against the latest threats, providing Shackerah with the visibility needed to have a complete view of assets and risks. The first-call resolution support from Rapid7 has been particularly beneficial, allowing Shackerah to address issues promptly and focus on other critical tasks.
Operational Impact
Quantitative Benefit
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