Customer Company Size
Mid-size Company
Region
- Europe
Country
- Switzerland
Product
- ARIS Process Performance Manager (PPM)
- ARIS Business Process Analysis Platform
Tech Stack
- Document Management System (DMS)
- Card Management System (CMS)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Process Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Process Control & Optimization
- Real-Time Location System (RTLS)
- Predictive Quality Analytics
Services
- Data Science Services
- System Integration
About The Customer
Accarda AG is a specialist in integrated customer management and is Switzerland’s leader in customer loyalty cards with a payment function. The company's major clients include retailers, multimedia companies, oil companies, and furniture stores who rely on Accarda’s card solutions and services. Accarda manages more than two million customer loyalty cards, with annual card revenues of 2.5 billion Swiss francs. The company employs an average of 200 people. Accarda AG ensures a favorable ratio of costs (the necessary investments in a customer loyalty card program) to benefits (expected sales growth) on behalf of its clients. The company stands for high-performance, individualized business processes and strict adherence to the client’s budget and timing requirements.
The Challenge
Accarda AG, a specialist in integrated customer management, is Switzerland’s leader in customer loyalty cards with a payment function. The company manages more than two million customer loyalty cards, with annual card revenues of 2.5 billion Swiss francs. Accarda AG ensures a favorable ratio of costs to benefits for its clients. The company stands for high-performance, individualized business processes and strict adherence to the client’s budget and timing requirements. Consistent process management, with quality assurance in accordance with ISO 9001, is the key to ensuring that Accarda’s clients derive the greatest possible benefit from the growth in sales that can be expected from implementing a loyalty card program. The company was looking for a solution to measure, analyze and optimize business process chains, create dashboards for the online visualization of process measurement results, and provide online access to the entire range of process-related and organizational knowledge.
The Solution
Accarda AG implemented ARIS Process Performance Manager (PPM) and ARIS Business Process Analysis Platform. The introduction of ARIS involved the migration of process models from the previous tool. Accarda employees now have access to all process-related and organizational knowledge through a single interface. Users can also access dashboards displaying the latest figures and information on the status of processing. ARIS PPM monitors all aspects of document processing, generates key figures for each client and provides a dashboard with a visual display of current status. ARIS PPM also provides the company with detailed information on processing times and on the ratio of approved to rejected, complete to incomplete, and fully automated to manually reviewed applications.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
System 800xA at Indian Cement Plants
Chettinad Cement recognized that further efficiencies could be achieved in its cement manufacturing process. It looked to investing in comprehensive operational and control technologies to manage and derive productivity and energy efficiency gains from the assets on Line 2, their second plant in India.
Case Study
Airbus Soars with Wearable Technology
Building an Airbus aircraft involves complex manufacturing processes consisting of thousands of moving parts. Speed and accuracy are critical to business and competitive advantage. Improvements in both would have high impact on Airbus’ bottom line. Airbus wanted to help operators reduce the complexity of assembling cabin seats and decrease the time required to complete this task.
Case Study
Leading Tools Manufacturer Transforms Operations with IoT
Stanley Black & Decker required transparency of real-time overall equipment effectiveness and line productivity to reduce production line change over time.The goal was to to improve production to schedule, reduce actual labor costs and understanding the effects of shift changes and resource shifts from line to line.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations