Austin Fire Department uses QlikView to improve operations, performance, and service
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- QlikView
Tech Stack
- Banner Payroll
- AIMS financial
- FDM RMS Fire Incident Management
- AFD in-house legacy systems
- Firebird
- MS SQL
- Access
- Excel
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Cities & Municipalities
- Security & Public Safety
Applicable Functions
- Human Resources
- Logistics & Transportation
Use Cases
- Fleet Management
- Personnel Tracking & Monitoring
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
About The Customer
Austin Fire Department (AFD) is a municipal fire department serving the City of Austin, Texas. The department has a proud history of serving the more than 750,000 residents of Austin, TX. The department, which responds to approximately 75,000 calls annually, holds as its mission to protect lives and property. The department is committed to improving its operations, performance, and service to the residents of Austin.
The Challenge
Austin Fire Department (AFD) was facing tough economic times and needed to identify ways to increase efficiency and effectiveness of operations in order to streamline spending and improve services. The department collected high-level annual performance measures, but daily operational data was spread across multiple divisions in different data sources. AFD lacked a useful tool for extracting or integrating it efficiently. The department began the search for a Business Intelligence (BI) solution.
The Solution
AFD turned to QlikView after reading about the software in DM Review. QlikView’s next generation in-memory association technology made it a simple, fast, and affordable solution. Because QlikView doesn’t require a data warehouse, OLAP cubes, or other components of traditional BI systems, AFD deployed their pilot in 12 weeks. Using space on an existing server eliminated the need for expensive hardware. Users require little to no training and are able to answer “hmmm, what if…” queries without having to rebuild reports. AFD has more than 20 QlikView applications. Chief officers use it to track 911 calls and responses by jurisdiction, station, battalion, number of runs, and hour of day, day of week, and year.
Operational Impact
Quantitative Benefit
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