Banco Sabadell Invests in Digital Banking
Customer Company Size
Large Corporate
Region
- Europe
Country
- Spain
Product
- TIBCO ActiveMatrix Service Grid
- TIBCO Integration Platform
- TIBCO In-Memory Data Grid
Tech Stack
- Service-Oriented Architecture (SOA)
- Complex Event Processing (CEP)
- Business Process Management (BPM)
- API Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Banco Sabadell is a prominent financial institution in Spain, known for its commitment to delivering top-quality financial services. The bank has been focusing on a new digital banking model to meet the evolving demands of digital customers. With a strong emphasis on customer satisfaction, Banco Sabadell aims to offer personalized services and build a new kind of relationship between the organization and its customers. The bank has been integrating its systems and laying out its digital business foundation to support its digital strategy.
The Challenge
Banco Sabadell aimed to transition to a new digital banking model to meet the demands of more discerning digital customers. The bank faced challenges with complex legacy systems that were not integrated, leading to increased costs and longer time-to-market for new cross-system requirements. The primary goal was to simplify operations, administration, and customer relationships to deliver top-quality financial services and enhance customer satisfaction.
The Solution
Banco Sabadell partnered with TIBCO to integrate its treasury systems using ActiveMatrix Service Grid and later expanded to TIBCO's integration platform. The bank's new digital strategy required a new digital architecture to incorporate historical and real-time customer activity data from each channel. By offering a consistent user experience across all channels and detecting customer interactions as events, Banco Sabadell aimed to provide timely and relevant responses to customers. The solution involved executing business functions in a centralized service app and making relevant data available everywhere, every time.
Operational Impact
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