- Infrastructure as a Service (IaaS) - Virtual Private Cloud
- Platform as a Service (PaaS) - Application Development Platforms
- Finance & Insurance
- Product Research & Development
- Sales & Marketing
- Chatbots
- Leasing Finance Automation
- Testing & Certification
BBVA is a leading bank that has been operating in Europe and the Americas for 160 years. The bank has always been considered a pioneer in terms of innovation, security, and economic growth. With a deep understanding of the importance of change and adaptation, BBVA has consistently leveraged innovation and technology to meet the evolving demands of new generations. The bank's mission is to put the customer first, and it aims to achieve this through a customer-centric strategy that focuses on improving the customer contact experience, providing 24/7 support, enabling self-management, and optimizing service channels.
BBVA, a leading bank in Europe and the Americas, recognized the need to adapt to the changing demands and needs of new generations. With the emergence of digital customers, the bank understood the importance of leveraging technology to meet these new demands and strengthen their market presence. The bank aimed to improve the customer contact experience, provide 24/7 support, allow for self-management, and optimize service channels. However, achieving these goals required a solution that could automate customer service and provide quick and efficient responses to customer inquiries.
In 2016, BBVA chose Aivo’s AI conversational platform to redefine their customer service strategy. The bank implemented Aivo's chatbot, AgentBot, which was chosen for its market experience and presence. The implementation process was successful, with Aivo providing guidance and support throughout. The result was a new banking assistant that was available 24/7, provided immediate and automatic responses, and maintained consistent service quality across multiple channels. For special offer inquiries, BBVA integrated Aivo’s Live chat platform, allowing the query to be transferred to a human agent in the same chat window. This allowed representatives to focus on tasks requiring personal treatment, while the virtual assistant handled automatable inquiries.
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