Nintex > Case Studies > Bender Group's Efficiency Enhancement through Nintex's Process Automation

Bender Group's Efficiency Enhancement through Nintex's Process Automation

Technology Category

Platform as a Service (PaaS) - Application Development Platforms
Sensors - Temperature Sensors

Applicable Industries

Automotive
Mining

Applicable Functions

Quality Assurance

Use Cases

Behavior & Emotion Tracking
Predictive Quality Analytics

Services

Testing & Certification

About The Customer

Bender Group is a market leader in monitoring systems for electrical safety. With over six decades of experience, the company has developed and produced top-quality products for the measurement and monitoring of electrical systems. Bender's products are used worldwide and cater to various sectors including hospitals, mining, automotive industry, machinery manufacturers, ships and submarines, as well as e-mobility, wind power and solar power installations. Founded in 1971 with 28 employees, Bender now employs more than 600 people across the globe. The company is headquartered in Gruenberg, Germany and has offices, agencies and distributors in more than 60 countries.

The Challenge

Bender Group, a global leader in monitoring systems for electrical safety, was grappling with inefficient internal processes that were largely paper-based. These processes were not only time-consuming but also prone to errors and delays, which affected the overall productivity of the company. The company's Quality Management team, responsible for maintaining the high-quality standards of Bender's products, was particularly affected by these inefficiencies. The paper-based process for submitting faults was error-prone and typically took three to four days. Additionally, Bender was facing the challenge of knowledge retention, with many of its long-serving employees nearing retirement. The company wanted to capture and retain the valuable knowledge and understanding of its systems and products that these employees possessed.

The Solution

To address these challenges, Bender Group partnered with IPI GmbH, a Nintex partner, to introduce a SharePoint 2010-based collaboration environment with the Nintex Platform. This solution was aimed at capturing employee knowledge and automating the previously paper-based processes. Nintex's Advanced Workflows were used to rename documents and images uploaded to the company intranet before they were published, ensuring that file names met set naming conventions. The Quality Management team benefited from an electronic form submission process, which was routed via workflow to the team members. This workflow automation enabled the team to receive product failure reports on the same day they were made, thereby improving their ability to accurately report and react to faults.

Operational Impact

The implementation of Nintex's process automation solution has significantly improved Bender Group's operational efficiency. The company has successfully transitioned from paper-based processes to an automated system, eliminating errors and delays associated with the former. The Quality Management team, in particular, has benefited from the new electronic form submission process, which has streamlined their workflow and improved their response time to product failure reports. Furthermore, the solution has facilitated better collaboration across the business and has helped in capturing and retaining the valuable knowledge of long-serving employees. Overall, the adoption of the Nintex solution has moved Bender forward, helping the company maintain its high-quality standards and enhance productivity.

Quantitative Benefit