Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Enterprise Password Vault
Tech Stack
- FIPS 140-2 validated cryptography
- AES-256 encryption
- LDAP authentication
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- System Integration
- Training
About The Customer
Boston Children’s Hospital, located in Boston, MA, is one of the most highly regarded pediatric centers in the country. The hospital offers a comprehensive range of health care services for children from birth through 21 years of age. With an annual revenue of $7,500,000 and over 9,430 employees, the hospital is dedicated to providing world-class medical care, conducting sophisticated research, and offering high-level teaching and training. The hospital’s IT department has created state-of-the-art work and patient care environments to support the evolution and practice of advanced pediatric care. The hospital is committed to ensuring the security and privacy of its sensitive data, particularly the privileged accounts and administrator passwords that allow access to powerful systems within the hospital.
The Challenge
As one of the largest pediatric medical centers in the United States, Boston Children’s Hospital offers a complete range of health care services for children from birth through 21 years of age. To support this world-class medical center, the hospital’s IT department has created state-of-the-art work and patient care environments to support the evolution and practice of the world’s most advanced and compassionate pediatric care, most sophisticated research, and high-level teaching and training. Like many large organizations, Boston Children’s Hospital needed to find a way to automatically administer and protect the most powerful identities in the company – the privileged accounts and administrator passwords. They allow access to a wealth of sensitive data and powerful systems within the hospital and must be managed very carefully. Sharing administrator privileges or allowing people to jot down passwords on sticky notes was simply unacceptable. The hospital wanted a way to not only protect the identities against unauthorized use, but streamline the process of issuing and revoking special privileges and rights. Previously, it was difficult to keep track of not only who had been issued a privileged password, but it was impossible to determine who was using them, when and what they were accessing. In an IT environment involving children’s patient information, it was critical to be able to have greater visibility into the use of powerful system accounts.
The Solution
In 2005, Boston Children’s Hospital evaluated privileged user management solutions and selected the Enterprise Password Vault (EPV) from CyberArk. This application enables the organization to secure, manage, automatically change, and log all activities associated with privileged accounts, such as administrator on a Windows server, Root on a UNIX server, Cisco Enable on a Cisco device, and embedded passwords found in applications and scripts. The EPV creates a central point for storing, accessing, and maintaining administrative accounts of all kinds (e.g., passwords, keys, applications), while creating a detailed audit trail of all privileged activities, including requests, accesses, retrievals, policy application, and reset processes. Today, more than 75 members of the IT staff use the EPV to provision privileged identities, primarily for use by system administrators and help desk staff needing access to workstation passwords that support various areas of the facility. The process is simple. IT professionals simply log into a web client and use a single console to request, access, and manage these identities.
Operational Impact
Quantitative Benefit
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