Samsara > Case Studies > Charles King Company Enhances Pump Uptime with Samsara's Remote Monitoring Solutions

Charles King Company Enhances Pump Uptime with Samsara's Remote Monitoring Solutions

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Customer Company Size
SME
Region
  • America
Country
  • United States
Product
  • Samsara Industrial Controllers
  • Samsara Cloud
  • Samsara Dashboards
Tech Stack
  • Remote Monitoring
  • CAN-based Assets
  • Mobile Dashboards
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Productivity Improvements
  • Environmental Impact Reduction
Technology Category
  • Functional Applications - Remote Monitoring & Control Systems
  • Analytics & Modeling - Real Time Analytics
  • Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
  • Utilities
  • Construction & Infrastructure
Applicable Functions
  • Facility Management
  • Maintenance
Use Cases
  • Remote Asset Management
  • Predictive Maintenance
  • Real-Time Location System (RTLS)
Services
  • System Integration
  • Cloud Planning, Design & Implementation Services
  • Training
About The Customer
Charles King Company is a leading bypass pumping contractor based in Southern California, specializing in wastewater and stormwater projects. They are known for their full-service approach and rapid response in emergency situations. The company serves municipalities and contractors, providing temporary pump systems for large-scale projects. Their commitment to zero-spill operations and system reliability makes them a trusted partner in the region.
The Challenge
Charles King Company’s pumping systems are critical for emergency and planned projects in treatment plants, pump stations, and collection systems. Any downtime can result in sewage overflows, leading to regulatory fines and environmental consequences. The company needed a reliable solution to monitor pump systems 24/7 to prevent overflows and ensure system reliability. They previously used analog auto-dialers for alerts, which were limited in functionality and only provided emergency-level notifications.
The Solution
Charles King Company partnered with Samsara to implement real-time remote monitoring and control systems. Using Samsara Industrial Controllers, they collect data on key parameters such as pump speed, wet well levels, discharge pressures, and flows. This data is displayed in real-time on Samsara dashboards, accessible from any web browser or mobile device. The system also supports CAN-based assets, allowing for comprehensive monitoring of engine diagnostics and other critical data points. Additionally, Samsara's platform enables easy setup and configuration for different client jobs, with advanced alerting features to proactively manage water levels and prevent emergencies.
Operational Impact
  • Charles King Company can now monitor pump systems 24/7, ensuring uptime and preventing sewage overflows.
  • The real-time data collection and mobile-friendly dashboards provide enhanced visibility and ease of access for technicians and clients.
  • Advanced alerting features allow for proactive management of water levels, reducing the risk of emergency situations.
  • The system's flexibility and ease of setup enable quick adjustments and configurations for different client needs.
  • Unlimited user access allows Charles King to offer remote monitoring as a value-added service to all clients, enhancing customer satisfaction.
Quantitative Benefit
  • Reduced downtime and prevention of sewage overflows, minimizing potential regulatory fines.
  • Cost savings for clients by providing necessary data without additional setup costs.
  • Increased client satisfaction and potential for more projects requiring remote monitoring.

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