Clal Insurance Soars to New Heights with Software AG
Customer Company Size
Large Corporate
Region
- Asia
Country
- Israel
Product
- webMethods Integration Server
- webMethods Integration Server Adapters
- webMethods Insight
- webMethods BPMS
- ApplinX
- Universal Messaging
- webMethods API Gateway
- webMethods API Portal
Tech Stack
- APIs
- Machine Learning
- IoT
- Streaming Analytics
- Robotic Process Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
- Analytics & Modeling - Real Time Analytics
- Analytics & Modeling - Robotic Process Automation (RPA)
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
- Fraud Detection
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Clal Insurance Enterprise Holdings Ltd. is a multi-award winning insurance and long-term savings group. Founded in 1987, the company has grown rapidly to 4,200 employees and 1,500 agents by offering innovative insurance and savings products. The company is among the leading life, health and general insurance companies and a top digital innovator. A tight focus on innovation and the foresight to digitalize early has won it a host of awards along the way. But in the past decade, a perfect storm of events has set clouds in Clal’s path: a global financial crisis, aggressive changes to the regulatory landscape, and the challenge of low-to-zero interest rates.
The Challenge
Clal Insurance, a leading insurance and long-term savings group, faced a series of challenges that threatened its growth and success. These included growing SLA compliance risks, an aggressive regulatory environment, rising costs, disruption from InsurTech companies, and an overload of internal-external file integration. The company also struggled with a lagging time to market. These challenges were exacerbated by a global financial crisis, aggressive changes to the regulatory landscape, and the challenge of low-to-zero interest rates. The company needed to meet strict SLA compliance or risk major fines, achieve agility in line with the best in InsurTech, and drastically reduce time to market.
The Solution
To navigate these challenges, Clal partnered with Software AG and implemented a suite of solutions including webMethods Integration Server, webMethods Integration Server Adapters, webMethods Insight, webMethods BPMS, ApplinX, Universal Messaging, webMethods API Gateway, and webMethods API Portal. Using webMethods as an Enterprise Service Bus (ESB) and for its industry-leading Business Process Management (BPM), Clal built a technological foundation on the best integration platform in the business. This platform now handles traffic reaching millions of files per month—covering events and information requests ranging from pensions to payments, from powers of attorney to clearing fees—all while massively cutting costs, time to market and SLA compliance risks. The platform is now poised for a new phase, with Clal and Software AG tweaking it to handle hard regulation requirements and new event types, improve performance by increasing event volume, and add processes to BPM to achieve end-to-end process management and monitoring.
Operational Impact
Quantitative Benefit
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