Clover Dairy Uses Samsara to Optimize Fleet Management and Enhance Customer Satisfaction
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Samsara Vehicle Gateways
- Samsara Routing Features
- Samsara Dispatch Tool
Tech Stack
- IoT Gateways
- Wireless Sensors
- Real-Time Location Systems
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Food & Beverage
- Transportation
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Predictive Maintenance
- Track & Trace of Assets
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Clover Sonoma, founded in 1916 as a local cooperative, is a well-known dairy product brand across California. The company is famous for its milk and has expanded its product line to include butter, eggs, ice cream, yogurt, eggnog, cheese, and more. Clover is committed to excellence, fun, and a genuine love of cows. They were early adopters of USDA Organic certification, offer non-GMO milk, and were the first US dairy certified for animal welfare. Clover is also known for its community involvement, donating at least 5% of profits to local initiatives through their Clover Cares program. Their delivery trucks are recognized for their big logos and cow puns, reflecting the company's playful spirit.
The Challenge
Given their commitment to excellence, Clover's distribution department decided to evaluate new technologies to optimize deliveries and boost customer service. The team tested several fleet tracking solutions and chose Samsara for its accuracy and real-time updates. Paul Drake, Clover’s Distribution Manager, highlighted that Samsara was chosen because it provides updates right to the minute, unlike other companies that update every 2, 5, or 10 minutes. Samsara helps Clover respond to customer inquiries, remotely control their reefers, analyze delivery progress, and simplify maintenance. The need for real-time tracking was crucial for Clover to handle customer calls efficiently and ensure timely deliveries.
The Solution
Clover chose Samsara for its fleet tracking capabilities, which provide real-time updates and accurate location data. Samsara's vehicle gateways are installed in all of Clover's delivery vehicles, allowing the distribution manager, Paul Drake, to monitor the real-time location of trucks. This system helps reduce the stress and time burden of customer calls by providing immediate answers about delivery status. Additionally, Samsara's routing features enable automatic alerts to customers about delivery status. To protect their fleet from rejected loads, Clover uses Samsara's door and cargo sensors to monitor when trailers are opened and unloaded, ensuring product quality and delivery status. This system has saved Clover thousands of dollars by providing evidence to defend against false claims of late deliveries.
Operational Impact
Quantitative Benefit
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