Comdata uses Forcepoint to protect critical data without compromising workforce productivity
Customer Company Size
Large Corporate
Region
- Europe
Country
- Italy
Product
- Forcepoint Email Security
- Forcepoint Web Security
- Forcepoint DLP Discover
Tech Stack
- Cloud Computing
- Data Protection
- Email Security
- Web Security
Implementation Scale
- Enterprise-wide Deployment
Technology Category
- Cybersecurity & Privacy - Cloud Security
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
Services
- Cybersecurity Services
- Cloud Planning, Design & Implementation Services
About The Customer
Comdata Group is an innovative global leader in the provision of tied management services to the interaction with the customer, following an exclusive Customer Interaction and Process Management approach. Since 1987, the company has been helping clientele maximize customer value, combining an international footprint with solid local experience through a team of more than 50,000 passionate employees who work speaking 30 languages on four continents and 22 countries. The company provides a full range of Customer Interaction and Process Management services, from outsourcing of interactions and processes with customers to consulting in customer experience, realizing everything through an effective mix of people, processes, and technology. Comdata Group, based in Milan, has a proforma turnover of around €1 billion with more than 670 customers, including some of the most important names in telecommunications, energy, banking, industry, retail, and ecommerce.
The Challenge
Comdata Group, a global leader in customer interaction and process management services, faced a significant challenge in protecting sensitive and critical data as it expanded abroad through acquisitions. The company recognized the importance of focusing on the most valuable layer of their information, related to strategic plans, economics, or synthesis of production trends. They needed to overcome their pre-existing open source solutions, which were burdensome in terms of maintenance and dedicated resources, and make room for technologies that could provide greater automation and continuous evolution. The solutions needed to respond promptly to evolving threats and, with a cloud component, also provide protection on the mobility front.
The Solution
Comdata chose Forcepoint as their ideal partner due to its near-total adherence to their needs and the extreme speed of installation and commissioning work. The initial implementation of Forcepoint Web Security was followed by that of Forcepoint Email Security. More recently, these solutions have been enriched with Forcepoint DLP Discover, to ensure more accurate data protection wherever users are, to better meet the needs of managers, who are increasingly working on-the-move or from home. The need to protect the work of their managers and to guarantee effective and adequate access to critical data makes it necessary for Comdata to always consider the human factor. The Forcepoint Human Point System offers a solution to Comdata's needs of following management in their movements and offering maximum operational flexibility.
Operational Impact
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