Connected Postal: Jersey Post Delivers Winning Service with Robust Track-and-Trace Capabilities
Customer Company Size
Mid-size Company
Region
- Europe
Country
- United Kingdom
Product
- Honeywell Dolphin CT50
- SmartTask POD
Tech Stack
- 2D Barcode Scanning
- Remote Management Capabilities
- Android Operating System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Predictive Maintenance
- Track & Trace of Assets
Services
- Hardware Design & Engineering Services
- Software Design & Engineering Services
- System Integration
About The Customer
The Jersey Post Group is the licensed universal service provider of mail service for the Bailiwick of Jersey, the larger of the two English Channel Islands. Today, Jersey Post employs more than 200 postal delivery workers, serving the island’s approximately 100,000 inhabitants in all of their mail service requirements. Jersey Post has a long history of providing reliable mail services to the residents of Jersey, and it has adapted over the years to meet the changing needs of its customers. With the rise of online shopping, Jersey Post has seen a significant increase in the volume of parcels it handles, necessitating improvements in its delivery and tracking systems to maintain high levels of customer satisfaction.
The Challenge
As customers have turned to online shopping, Jersey Post has experienced a 196% increase in parcels handled since 2007. Customers expect Jersey Post’s parcel delivery service to be robust and reliable. They also want a real-time view of where their deliveries are and when they will arrive. To meet these challenges and create new revenue streams, Jersey Post needed to extend track-and-trace capabilities across its entire network. However, this was hindered by outdated, bulky handheld devices that could not be upgraded to the Android operating system and the newest technologies.
The Solution
Jersey Post engaged Symec Technologies, a firm specializing in the supply, installation, and maintenance of rugged mobile data capture devices, and Skillweb, a provider of mobile workforce and item tracking solutions. Their goal was to revamp the outdated system to meet customer demands for better notification throughout the delivery process and streamline the customs clearance process for imported items. Skillweb deployed its SmartTask POD software on the latest generation of Honeywell Dolphin™ CT50 mobile computers, which offer 2D barcode scanning and remote management capabilities. The devices feature a modern all-touch interface, which is intuitive and easy for postal workers to learn, and a powerful, fast scanner that helps workers achieve a new level of productivity and efficiency for scan-intensive applications.
Operational Impact
Quantitative Benefit
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