Copper Mountain Ski Resort Lifts Customer Experience with Superior Scanning Technology from Honeywell
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Honeywell CN70a
- Honeywell SG20 USB
Tech Stack
- Barcode Scanning Technology
- Wireless Network Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Functional Applications - Inventory Management Systems
- Functional Applications - Remote Monitoring & Control Systems
- Networks & Connectivity - Wireless Local Area Network
Applicable Functions
- Facility Management
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Track & Trace of Assets
- Remote Control
Services
- System Integration
- Hardware Design & Engineering Services
About The Customer
Copper Mountain is a renowned ski resort located in the heart of the Rocky Mountains. Spanning over 2,500 acres of ski terrain, it attracts a large number of visitors, with around 10,000 skiers using the ski lifts each day. The resort is known for its extensive and diverse ski areas, catering to skiers of all levels. Copper Mountain places a high emphasis on customer experience and operational efficiency, making it a popular destination for winter sports enthusiasts. The resort's commitment to providing top-notch services and facilities is evident in its continuous efforts to upgrade and enhance its technological infrastructure.
The Challenge
Copper Mountain, a premier ski resort, faced significant challenges in managing the high volume of skiers entering their lifts daily. With over 10,000 skiers on average and up to 14,000 on busy days, the resort needed a fast and efficient scanning solution to ensure smooth operations. The existing scanning devices were heavy, had poor battery life, and struggled in extreme weather conditions, leading to frequent network drop-offs and potential revenue loss. The resort required a robust, lightweight, and reliable scanning solution to handle the high throughput and harsh environmental conditions.
The Solution
Copper Mountain partnered with Honeywell and SK&T to implement a superior scanning solution. They deployed the Honeywell CN70a mobile device for lift operations, which proved to be significantly lighter and more efficient than previous scanners. The CN70a's robust battery life ensured uninterrupted operations throughout the day, eliminating the need for frequent battery changes. Additionally, the device's rugged design allowed it to perform reliably in extreme weather conditions, from 45 degrees Fahrenheit to -45 degrees Fahrenheit. For their retail and rental locations, Copper Mountain utilized the Honeywell SG20 USB wired scanners, which offered versatile scanning capabilities, including reading damaged barcodes and operating at various angles. The CN70a was also employed for retail inventory management during the off-season, providing faster and more accurate scans.
Operational Impact
Quantitative Benefit
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