Cost savings at KLM Equipment Services made possible with QlikView
Customer Company Size
Large Corporate
Region
- Europe
Product
- QlikView
Tech Stack
- AS/400
- DB2
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- Data Science Services
About The Customer
KLM Equipment Services B.V. is an independent subsidiary of KLM Royal Dutch Airlines. The company is extremely knowledgeable in all aspects of ground support equipment (GSE), the vehicles and equipment for handling airplanes on the ground. KLM Equipment Services handles such services as maintenance, repairs, planning, distribution, storage and fleet management (leasing, purchasing and lease-back). They manage approximately 3,000 motorized vehicles, 3,900 non-motorized vehicles and around 6,100 units of hoisting equipment. KLM Equipment Services aims to save costs for its customers, amongst which are KLM, Menzies, Martinair and Transavia.
The Challenge
KLM Equipment Services, a subsidiary of KLM Royal Dutch Airlines, manages a large fleet of motorized and non-motorized vehicles and hoisting equipment. The company aims to save costs for its customers, which include KLM, Menzies, Martinair, and Transavia. The fleet managers at KLM Equipment Services are responsible for the purchase and maintenance of ground support equipment for their customers. Being able to quickly deliver adequate dynamic reports of, for example, repairs, malfunctions, usage statistics, and depreciation, is crucial. However, before the implementation of a Business Intelligence solution, they provided these reports using Excel, which proved to be too limited. There were several issues: from control issues and the complexity of retrieving data from their AS/400 database, to the fact that the reports were extremely labor-intensive, difficult to reproduce and highly error prone.
The Solution
KLM Equipment Services implemented QlikView for all of its customers and employees. With QlikView, KLM Equipment Services is now able to easily and quickly create reports and analyzes on a strategic, operational and tactical level. The same number of people now provide more information, with higher data volumes. The required data for the QlikView applications is extracted from the AS/400 using an ODBC connection. The three main applications they have developed have been divided into strategic, operational and tactical levels and have been developed with QlikView 8.5. Their strategic application reports data at a contractual level. The tactical application reports on a Fleet Management level. Their QlikView operational application provides insight into maintenance details, mechanic hours, malfunction reports and used parts.
Operational Impact
Quantitative Benefit
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