Customer Company Size
Large Corporate
Product
- Qlik Sense Command Centre
- Qlik Alerting
Tech Stack
- Data Analytics
- Real-time Data Access
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Data Science Services
About The Customer
The customer is a healthcare provider that caters to 365,000 people. They have a staff of 7,000 who deliver services across a 1,000 square mile catchment. The healthcare provider operates three hospitals as well as community healthcare premises.
The Challenge
The healthcare provider faces several challenges. They need to service a wide geographic area and reconcile financial constraints with growing demand. They also need to obtain real-time access to a single source of data, ensure adequate bed and staffing availability, combat bottlenecks and meet emergency demands, and view the status of all hospitals at a moment’s notice.
The Solution
The healthcare provider implemented the Qlik Sense Command Centre and Qlik Alerting. The Qlik Sense Command Centre provides instant access to real-time data, empowers users to self-service, provides workers with greater job satisfaction, highlights outliers and anomalies, ensures a more streamlined patient service, and creates increased staff engagement. Qlik Alerting enhances the command centre by calculating pressure points and escalation levels, reaching and increasing engagement with new staff groups, supporting live patient flow through inpatient admission alerts, providing proactive daily alerts for clarity and clear insight, promoting a mobile-first strategy, allowing staff to access apps remotely, and optimising user experience to drive user empowerment.
Operational Impact
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