DDG improves healthcare management thanks to QlikView
Customer Company Size
Mid-size Company
Region
- Europe
Country
- Netherlands
Product
- QlikView
Tech Stack
- Adastra
- MS Access
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Use Cases
- Remote Asset Management
Services
- Data Science Services
About The Customer
The DDG, General Practitioner (GP) call services, has been taking care of emergency health calls in Groningen and North Drenthe (the Netherlands) during the evenings, at nights, on weekends and on public holidays since 2002. The DDG consists of 278 GPs with a working area of some 650,000 patients. Every year the DDG receives around 150,000 calls, which result in a telephone consultation or an emergency home visit. The DDG has its own call center, seven GP posts, six fully equipped cars for home visits and an office for administrative support.
The Challenge
The DDG, General Practitioner (GP) call services, had been using Adastra, a call management and patient registration system specifically designed for GP services. However, Adastra lacked sophisticated analysis functions, making it difficult to generate management information beyond the number of patient contacts and consultations. The organization needed to find out whether they were satisfying the performance criteria for the response to calls. They initially attempted to tackle the problem by developing an Access database themselves, but soon realized that QlikView was a far better option.
The Solution
QlikView was implemented in no time. First, all the information from Adastra was fed into the MS Access database. Then, the data from Access was fed into QlikView. This was done for two reasons. First, Adastra was based upon a database that was built by the supplier, so it was difficult to access. Secondly, they reckoned that patient confidentiality and operational continuity might be compromised if they were to link QlikView directly to Adastra. If anything went wrong with the analysis software, their patient database might be jeopardized. The DDG ran fairly smoothly as Addens explains, “The only challenge was when we had to create a table to see whether we were delivering on our 30-minute call-back obligation. But, QlikView helped us sort things out. That was the knock-out criterion.” When the organization had finished building and filling the system in the autumn of 2006, a QlikTech consultant installed everything – including the security – on the web server in just one day.
Operational Impact
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