Direct Relief Case Study
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- Qlik
Tech Stack
- SAP
- Qlik
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
Use Cases
- Supply Chain Visibility
Services
- Data Science Services
About The Customer
Direct Relief is a global humanitarian aid organization, active in all 50 states and more than 80 countries, with a mission to improve the health and lives of people affected by poverty or emergencies. The organization provides essential medical resources needed for emergency response to humanitarian crises worldwide. Direct Relief has been recognized for its efficiency and effectiveness, being named the #1 Charity by Charity Navigator and CNBC, and ranked among the Top 10 Charities by Forbes. Fast Company also ranked it among the world’s 10 most innovative nonprofits for its use of mapping technology during the Ebola outbreak.
The Challenge
Direct Relief, a global humanitarian aid organization, faced a significant challenge in managing its supply chain. The unpredictable nature of world events and the receipt of products from donors made it difficult to plan and execute logistics efficiently. Furthermore, the organization had to deal with medical products with expiration dates stored in warehouses worldwide. The complexities of shipping times and customs protocols posed a risk of these products being wasted unless Direct Relief could move quickly and maintain full visibility of their supply chain. The data essential for this agility and visibility was trapped in their SAP system, making it inaccessible for effective decision-making.
The Solution
To address the challenge, Direct Relief turned to Qlik, a data analytics platform. Qlik enabled Direct Relief to unlock the data trapped in their SAP system, providing visual analytics to support their entire logistics business. This included dashboards displayed in warehouses to track outbound deliveries across the supply chain and trace completed deliveries across the globe. The solution provided by Qlik gave Direct Relief the agility and visibility they needed to manage their complex and unpredictable supply chain effectively. The partnership with Qlik has been instrumental in Direct Relief's ability to bring relief to communities in need.
Operational Impact
Quantitative Benefit
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