Dutch Railways Delivers More Reliable Train Service
Customer Company Size
Large Corporate
Region
- Europe
Country
- Netherlands
Product
- TIBCO BusinessEvents®
- TIBCO ActiveSpaces®
- TIBCO BusinessWorks™
- TIBCO Enterprise Message Service™
Tech Stack
- Streaming Analytics
- In-Memory Computing
- Integration Platform
- Enterprise Messaging
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Maintenance
Use Cases
- Fleet Management
- Predictive Maintenance
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Dutch Railways (Nederlandse Spoorwegen [NS]) is the principal passenger railway operator in the Netherlands. A private company solely owned by the Dutch government, it provides rail services on the Dutch main-rail network and international rail services to other European destinations. NS is responsible for the majority of passenger rail transport in the Netherlands, operating a vast network of trains that serve millions of passengers annually. The company aims to deliver high-quality, reliable, and efficient rail services, continuously improving its operations and customer satisfaction.
The Challenge
Dutch Railways (NS) faced the challenge of proving their capability to deliver reliable and better services to secure the next railway concession from the Dutch government. The company had to integrate various IT systems across nine different types of trains, each with its own IT environment, making maintenance expensive and complex. They needed a unified, scalable, and reliable platform to handle the onboard and onshore systems, ensuring synchronization and no message loss. The goal was to leverage real-time data from over 800 trains to improve customer experience and operational efficiency.
The Solution
To address the challenges, Dutch Railways selected TIBCO as their technology partner. They implemented TIBCO BusinessEvents® for streaming analytics, TIBCO ActiveSpaces® for in-memory computing, TIBCO BusinessWorks™ for integration, and TIBCO Enterprise Message Service™ for reliable messaging. This comprehensive solution provided a scalable and reliable platform to handle the vast amount of data generated by the trains. The integration ensured guaranteed synchronization between onboard and onshore systems, enabling real-time monitoring and predictive maintenance. The solution also facilitated the development of a mobile app for passengers to view train locations and available seats, enhancing customer experience.
Operational Impact
Quantitative Benefit
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