Efficient approval process leads to faster time-to-market
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- webMethods Business Process Management Suite
- webMethods Composite Application Framework
- webMethods Content Service Platform
- webMethods Integration Server
- My webMethods Server
Tech Stack
- Business Process Management
- Integration Server
- Content Service Platform
- Composite Application Framework
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Brand Awareness
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Healthcare & Hospitals
- Pharmaceuticals
Applicable Functions
- Product Research & Development
- Quality Assurance
Use Cases
- Predictive Quality Analytics
- Regulatory Compliance Monitoring
- Root Cause Analysis & Diagnosis
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The customer is a Fortune 500 company that operates in the healthcare and pharmaceuticals industry. It is a multinational medical device, pharmaceutical, and consumer packaged goods manufacturer. The company is based in the United States and has more than 275 operating companies in over 60 countries. It employs approximately 128,000 people. The company has been relying on webMethods for reliable Business Process Management (BPM) and integration since 2001. The company's product approval process requires collaboration with many different stakeholders throughout the company and is comprised of numerous sub-processes carried out by disparate systems. In larger companies, the sheer volume of new products in the pipeline adds even more complexity.
The Challenge
The Fortune 500 company, a multinational medical device, pharmaceutical and consumer packaged goods manufacturer, was facing challenges with its Approval for Product Release (APR) process. The process was outdated, paper-based, and relied on disparate systems, making it difficult to streamline and benchmark across products and countries. The old process took up to two years to complete and required stakeholders to write thousands of emails back and forth for a single product approval. With email-based collaboration, it was nearly impossible to determine who was working on the document or if additional changes had been made since the last email was sent. When there are potentially 50 different people who might have to make adjustments to a single document, duplicate work was almost inevitable.
The Solution
The company implemented a suite of webMethods solutions, including My webMethods Server, webMethods Business Process Management Suite, webMethods Composite Application Framework, webMethods Content Service Platform, and webMethods Integration Server. These solutions provided a fully integrated BPM solution, optimizing processes to be both thorough and efficient. The new solution allows stakeholders to access the same living document from a unified platform so that everyone is literally on the same page, regardless of region or department. From there it’s also possible to see a log of who made what changes and when. This completely removes the uncertainty associated with email-based collaboration. The new platform also has additional workflow management features that help employees prioritize tasks based on remaining workload and relative deadlines.
Operational Impact
Quantitative Benefit
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