ThingWorx (PTC) > Case Studies > Elisa is Paving the Way with Their IoT Service Solution

Elisa is Paving the Way with Their IoT Service Solution

Technology Category

Application Infrastructure & Middleware - API Integration & Management
Platform as a Service (PaaS) - Application Development Platforms
Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Telecommunications

Applicable Functions

Product Research & Development

The Customer

Elisa

About The Customer

Elisa is a telecommunications, ICT and online service company serving 2.3 million customers, providing environmentally sustainable services for communication and entertainment, and tools for improving operating methods and productivity of organizations. I

The Challenge

With an overwhelming response to the release of their IoT solution, Elisa needed a way to manage the flood in demand without compromising on their customer satisfaction or quality.

The Solution

By combining the ThingWorx platform with their IoT service solution, Elisa has created a powerful, scalable solution that meets their configuration needs and exceeds customer expectations. The thingworx platform comes with open APIs, data collection and remote capabilities which allow Elisa to better connect to anything across their customer base. The Thingworx partner ecosystem can also be of assistance. To get a free demo of ThingWorx 8: http://solutions.iotone.com/thingworx

Data Collected

Device Diagnostic Status, Logistics Cost, Operating Cost, Per-Unit Maintenance Costs, Uptime

Operational Impact

[Product Improvement - Market Opportunities]
The ThingWorx solution enables Elisa to innovate and expand their customer reach. Its user-friendly platform also reduces headaches and problems that come along with most out-of-the-box solutions.
[Efficiency Improvement - Maintenance]
The remote access capabilities of the Thingworx platform is benefiting Elisa in several ways including: • Improving product up-time • Reducing costs through fewer field service visits • Fixing problems fast with reduced diagnosis and troubleshooting time