Enhancing Delivery Efficiency with Advanced Smartphone Scanning: A Case Study of La Poste
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Equipment & Machinery
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Last Mile Delivery
- Time Sensitive Networking
Services
- System Integration
- Training
The Customer
La Poste
About The Customer
La Poste is the largest mail delivery provider in France, with postal activities comprising over half of its revenue. The company employs over 90,000 mail and parcel carriers who are responsible for delivering 23 billion items annually. The carriers operate in offices and distribution centers across the country. To ensure efficient delivery, they relied on low-end smartphones with an Android application integrated with open-source barcode scanning software. However, the company was facing challenges with scanning speed and precision, leading to delivery errors and affecting its reputation.
The Challenge
La Poste, France’s largest mail delivery provider, was facing challenges with its delivery process. The company, which employs over 90,000 mail and parcel carriers, is responsible for delivering 23 billion items annually, making operational efficiency a top priority. The carriers relied on low-end smartphones with an Android application integrated with open-source barcode scanning software for proof of delivery, track and trace, and other workflows. However, the scanning speed and precision were not up to the mark, leading to delivery errors. Misdelivered mail or parcels not only cost the company time and money but also affected its reputation. La Poste wanted to compare the performance of smartphones using open source scanning against those using proprietary software across a wide variety of devices, under a range of challenging real-world conditions.
The Solution
La Poste decided to replace the open-source barcode scanning with Scandit-powered smartphone scanning. A trial was conducted where a number of mail carriers were equipped with a version of the application integrated with the Scandit Barcode Scanner SDK. The trial revealed that Scandit outperformed the open-source alternative across all the Android models tested. The Scandit-powered app provided faster and more reliable scanning, generating zero incorrect scans. It worked efficiently even in low light, glare, at awkward angles, and on damaged barcodes. Following the successful trial, La Poste deployed the Scandit-powered app on over 90,000 smartphone devices. The Scandit solution could perform concurrently with La Poste’s existing data capture capability and devices, allowing for a smooth, incremental rollout with minimum disruption.
Operational Impact
Quantitative Benefit
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