Enhancing Operational Efficiency: A Case Study on the United States Naval Academy Midshipmen Summer Travel Program
Technology Category
- Sensors - Temperature Sensors
Applicable Industries
- Education
- Equipment & Machinery
Use Cases
- Leasing Finance Automation
- Virtual Training
Services
- System Integration
- Training
About The Customer
The United States Naval Academy (USNA) is a prestigious military academy that trains officers for the United States Navy and Marine Corps. Since 2014, Immersion Consulting has been supporting the USNA's efforts to improve the operational efficiency of the Midshipmen Summer Travel Program. The program involves planning and executing summer travel for Navy midshipmen worldwide. The focus is on achieving compliant, repeatable, and sustainable processes for this complex task. The USNA's challenge was to manage the travel arrangements for over 3,000 midshipmen, a task fraught with potential for human error, delays, and cost overruns.
The Challenge
The United States Naval Academy (USNA) faced a significant challenge in organizing travel for over 3,000 midshipmen to global locations. The process, which involved acquiring and documenting travel arrangements and managing multiple itinerary and entitlement changes, was complex, dynamic, and high-risk for human error. The manual business processes and systems in place were inefficient, leading to delays, processing errors, cost overruns, and financial hardship for the travelers. The financial and logistical systems often failed to generate crucial travel information promptly. The USNA needed a solution that could handle structured data and information produced by multiple, disparate systems, as well as unstructured data present in forms, documents, and artifacts.
The Solution
The USNA implemented Altair® Monarch®, a self-service data transformation solution that leverages existing data and information in the business environment without requiring system enhancements. Monarch improves the accuracy and fidelity of finance and accounting data used for decision support and automates complex, high-risk, and costly manual business processes. Working closely with client end users, specific travel business rules were incorporated into Monarch's inherent software logic. The tool's business rules enable specialized reporting for decision support, facilitating timely and accurate changes to trips, entitlements, and costs, as well as updates to traveler information. Monarch's ability to process complex logic statements significantly reduces machine processing time. The solution also allows the receipt of multiple data sources over live database connections, enabling the addition of authoritative data sources to correct deficiencies in system reporting.
Operational Impact
Quantitative Benefit
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