Erste Digital Enhances Protection Without Compromising Convenience with CyberArk Privilege On-Premises
Customer Company Size
Large Corporate
Region
- Europe
Country
- Austria
Product
- CyberArk Privilege On-Premises
Tech Stack
- REST APIs
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Cybersecurity & Privacy - Security Compliance
- Cybersecurity & Privacy - Application Security
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Real-Time Location System (RTLS)
- Remote Control
Services
- Cybersecurity Services
- System Integration
- Software Design & Engineering Services
About The Customer
Erste Digital is the IT service provider for Erste Group Bank, one of the largest financial services companies in Central and Eastern Europe. Headquartered in Vienna, Austria, Erste Digital is responsible for the operation of data centers, point-of-sale terminals, servers, PC networks, and banking software for Erste Group entities. With a workforce of 2,000 employees, Erste Digital plays a crucial role in ensuring the smooth operation of critical business systems and banking software for nearly 2,200 users across multiple Erste Group locations in over 10 countries. The company is dedicated to maintaining high standards of IT security and compliance, particularly in managing the SWIFT infrastructure, which is essential for secure and efficient information exchange with other financial institutions worldwide.
The Challenge
The IT services unit of Erste Digital oversees critical business systems and banking software for nearly 2,200 users across multiple locations in over 10 countries. One of their key responsibilities is supporting the bank’s SWIFT infrastructure, which enables secure and efficient information exchange with other financial institutions globally. The challenge was to adhere to SWIFT’s Customer Security Controls Framework (CSCF), which requires monitoring the activity and credential usage of hundreds of users managing multiple passwords across various systems. Some applications required SWIFT certificate passwords with extraordinary length, making manual password management cumbersome and resource-intensive. Additionally, elements of the SWIFT infrastructure were not compatible with single sign-on (SSO) protocols, further complicating the management of privileged credentials and compliance with the framework.
The Solution
To address the challenges, Erste Digital implemented CyberArk Privilege On-Premises to simplify the management of privileged credentials and ensure compliance with SWIFT’s Customer Security Controls Framework. The platform’s ability to extract and securely store secrets embedded in applications, along with its threat analytics capabilities, made it an ideal choice. CyberArk automates password rotation for access to the bank’s SWIFT infrastructure, eliminating the need for manual password management and enhancing security. The integration of CyberArk with Erste Digital’s proprietary identity access management solution was facilitated by CyberArk’s REST APIs, enabling seamless integration with the existing technology stack. This allowed for the implementation of multi-factor authentication, a requirement of SWIFT’s security framework, and streamlined access to applications for business users. The deployment was carried out in partnership with managed service provider Bacher Systems.
Operational Impact
Quantitative Benefit
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