Fonseca Hospital Chooses QlikView to Improve its Management System
Customer Company Size
Large Corporate
Region
- Europe
Country
- Portugal
Product
- QlikView
Tech Stack
- Business Intelligence
- Data Integration
- Data Analysis
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Process Control & Optimization
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
About The Customer
The Professor Doctor Fernando Fonseca Hospital in Portugal has integrated its National Health Service network and serves patients from two of the most densely populated districts in the country, totalling 600,000 citizens. With more than 3,000 professionals, the hospital’s mission is to provide patients with responsive lifelong healthcare. The service covers both primary care and ongoing care, in addition to the other hospitals integrated into the National Health Service network. It makes appropriate use of the human and physical resources based on the principles of quality, effectiveness, and efficiency. Another aspect of its mission is research, and teaching and training of undergraduates and postgraduates in healthcare and other related disciplines.
The Challenge
Healthcare professionals, in both the public and the private sectors, experience problems with the operational display of information in their numerous clinical, financial, and enterprise resource planning systems. The inability to access, collect and process data efficiently often contributes to financial tensions, longer patient waiting times, constraints on resources, and the risk of clinical errors. The Fernando Fonseca Hospital needed to adopt business intelligence (BI) system that would integrate information and permit its speedy processing in a straightforward and flexible way. Another objective was to acquire a tool that would continually map out and control specific activities in each department, both clinical and non-clinical, allowing the monitoring of evaluation factors identified as critical for good practice.
The Solution
QlikView was chosen as the preferred BI tool in the second quarter of 2009. The key factors in the final decision were the demonstrable user friendliness of QlikView, its significant independence from external support services, flexibility and simplicity of design. These factors proved critical for the rapid installation of the platform. Starting in December 2009, the planned installation of the system, deployment of the first data models and construction of the first dashboards were concluded in little over two months. QlikView needed to integrate the following data sources: Hosix: management information relating to clinical activities in the hospital, SAP: financial/accounting data, and information on human resources and logistics, Miscellaneous files: specific information on various areas not included in the core systems.
Operational Impact
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