Generali: Real-time data streaming using Qlik solutions
Customer Company Size
Large Corporate
Region
- Europe
Country
- Switzerland
Product
- Qlik Replicate
- Qlik data integration solutions
- Qlik Replicate Change Data Capture (CDC) technology
Tech Stack
- Qlik
- Apache Kafka
- Confluent platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
About The Customer
Generali is one of the world’s largest insurance companies, operating in 50 countries with over 70,000 employees, and more than 57 million customers. Generali Switzerland, is the Swiss arm of this global insurance leader, employing 1,800 people across 56 Swiss locations with a customer base of over 1 million. The company was looking to modernize their underlying business to support their distribution network and improve how they interact with customers. They wanted to provide up-to-date, high-quality data to the right people, at the right time, via multiple channels and improve the effectiveness of their IT service delivery with the adoption of an agile development methodology.
The Challenge
Generali, one of the world’s largest insurance companies, was facing a challenge with their application landscape. They had two-speed IT in place. The core legacy business application landscape had become more and more complex over time, and as a result had lost agility. On the other hand, newer customer facing and channel applications like portals were fast and serving different expectations. The task was two-fold. Firstly, to remove the complexity that had become visible to customers and enable them to independently access accurate information in real time, in a channel of their choice. The second strand was establishing new IT processes and improving development efficiency. They needed a solution that would connect two worlds to make them work more efficiently and cohesively for the business.
The Solution
Generali's solution was their innovative Connection Platform (CoPa) which is powered by Qlik data integration solutions, including Qlik Replicate Change Data Capture (CDC) technology. They chose data replication over API for their approach. Qlik's simple yet rich user interface made it clear how things needed to connect and it also meant minimal impact on the data sources. Qlik sits between the data sources and target destinations, it reads and understands the information and acts as a memory channel, sending it to Generali’s target of choice. Alongside Qlik Replicate, they chose the Confluent platform because Apache Kafka is a proven solution that is fast and scalable. The CoPa is now at the heart of Generali Switzerland’s application landscape, connecting salesforce.com to their core applications.
Operational Impact
Quantitative Benefit
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