Zscaler > Case Studies > Global Industrial Equipment Provider Enhances Security and User Experience with Zscaler

Global Industrial Equipment Provider Enhances Security and User Experience with Zscaler

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Technology Category
  • Cybersecurity & Privacy - Application Security
Applicable Industries
  • Education
  • National Security & Defense
Applicable Functions
  • Sales & Marketing
Use Cases
  • Tamper Detection
  • Time Sensitive Networking
Services
  • Cloud Planning, Design & Implementation Services
  • Hardware Design & Engineering Services
About The Customer
The customer is a private equity-owned company based in the U.S.A. It is a leading provider of industrial equipment, technologies, and services, with operations in 34 countries across the world. The company has a global workforce and was looking for a single web security solution that could be deployed across all its locations. The company's global branches had varied standards for web security, and it was looking to standardize this with a solution that offered advanced security, low latency, and was easy to deploy.
The Challenge
The company, a leading provider of industrial equipment, technologies, and services, was facing a significant challenge in standardizing web security across its global branches. The existing solution, McAfee SmartFilter, had been deployed in some locations but not in others due to performance issues. When McAfee announced the discontinuation of SmartFilter, the company saw an opportunity to implement a single global web security solution to protect its workforce and improve its overall security posture. The company needed a solution that could be quickly and easily deployed across multiple global locations to meet the end-of-life (EOL) deadline for the prior solution. The challenge was to find a solution that would ensure minimal latency for an optimal user experience.
The Solution
A task force of Regional IT Managers from across the globe began by evaluating multiple vendors including Zscaler, Websense, Fortinet, and Palo Alto Networks. The company wanted a solution that offered advanced security, low latency, and was quick and easy to deploy to its thousands of users spread across multiple continents. After a preliminary analysis, the company narrowed the evaluation to two vendors – Zscaler and Websense. The company conducted a 6-week head-to-head test between Zscaler and Websense specifically on advanced security and end-user experience. Zscaler emerged as the better overall solution in terms of latency and performance. With no hardware or software to deploy, Zscaler offered ease of installation and deployment, helping the company meet its tight timelines.
Operational Impact
  • The implementation of Zscaler resulted in several operational benefits for the company. The advanced security features of Zscaler not only protected users from advanced threats but also provided IT with instant reporting into all user traffic. This enhanced visibility allowed the company to understand the nature of web traffic and build policies to optimize productivity and bandwidth utilization. The company was also able to engage with HR to build a social media policy based on the data provided by Zscaler. The deployment process was seamless, and the Zscaler team was flexible and responsive throughout the sales and deployment process. The end-user experience was significantly improved, with latencies well below the prior SmartFilter solution, resulting in fewer user complaints.
Quantitative Benefit
  • Zscaler provided advanced security and enhanced visibility into network traffic, offering better protection than the prior SmartFilter solution.
  • Zscaler's cloud-based solution resulted in significantly lower latency compared to Websense or SmartFilter, improving the end-user experience.
  • The deployment process was quick and easy, with no hardware or software to install, enabling the company to meet its tight timelines.

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