Gwinnett Medical Center: Healthier decision-making steers hospital board
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Diligent Boards™
Tech Stack
- Secure board portal solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Regulatory Compliance Monitoring
Services
- System Integration
- Training
About The Customer
Gwinnett Medical Center (GMC) is a 553-bed, not-for-profit healthcare network that provides a wide array of high-quality services and facilities around the Atlanta area. With approximately 4,800 employees and 800 affiliated physicians, GMC has repeatedly received national recognition for clinical excellence, ranking in the top five percent in the United States for clinical quality. The medical center has one main board and eight committees for a total of 27 end users and five administrators. David McCleskey has served on the main board of GMC since 2004 and has been chairman since 2010.
The Challenge
Gwinnett Medical Center (GMC) was relying on paper-based processes for board meetings which were time-consuming and slowed policy-making. The distribution of board materials was handled through a courier service, which delivered large amounts of paper documents to board members. This process was not only inefficient but also made it difficult for board members to digest new information in a timely manner. The board sought a solution that would help them become faster, more efficient, and more reliable when it came to policy creation.
The Solution
GMC's board chairman, David McCleskey, spearheaded the search for a digital solution for the creation and distribution of board materials. After investigating the top players in the field, they chose Diligent Boards™, a secure board portal solution. The Diligent team provided one-on-one tutorials with each GMC board member, and the uptake of the technology was nearly instantaneous. The GMC board went completely paperless, and the Diligent Boards solution turned data into information, information into insights, and insights into solid policy for GMC.
Operational Impact
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