Haworth Optimizes Product Delivery with Improved Insights from QlikView
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- QlikView
Tech Stack
- Business Intelligence
- In-memory computing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Logistics & Transportation
Use Cases
- Supply Chain Visibility
- Predictive Quality Analytics
Services
- Data Science Services
About The Customer
Haworth is a company that designs and manufactures adaptable workspaces, including raised floors, moveable walls, office furniture, and seating. The company combines science and design principles to create customer-centric solutions that meet individualized needs. Haworth operates in 126 countries and has a growing global presence with more than 80 sales offices and showrooms worldwide. As a world-class manufacturer, Haworth's responsibility to its customers does not end when its products leave the manufacturing plant. To maintain and grow a thriving customer base, Haworth ensures customer satisfaction at every step in the supply chain.
The Challenge
Haworth, a global manufacturer of adaptable workspaces, was facing challenges in maintaining customer satisfaction throughout its supply chain. The company had over 100 gigabytes of data stored in disparate systems, which was continuously growing. This made it difficult for Haworth to quickly mine through the data to identify and resolve delivery issues. The company needed a streamlined approach to quickly identify delivery discrepancies and resolve them. They sought a comprehensive in-memory business intelligence (BI) solution that could provide meaningful business insights.
The Solution
Haworth deployed QlikView, a comprehensive in-memory business intelligence (BI) solution, to product delivery managers over the course of eight weeks. This redefined business metrics with real-time data. With QlikView, Haworth’s team was able to create a dashboard designed to detect and minimize delivery discrepancies, which was coined the “Deliver On Time and Correct” dashboard. The dashboard allows Haworth to measure on-time shipments and deliveries to customers. IT can now push out data to the end-users where they can immediately gain insights into delivery operations. Using QlikView, Haworth can also compare order, transportation data and billing systems data to highlight product and delivery discrepancies.
Operational Impact
Quantitative Benefit
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