Honeywell Equips Chronopost with Dolphin 9500 Mobile Computers
Customer Company Size
Large Corporate
Region
- Europe
Country
- France
Product
- Dolphin 9500
- Adaptus Imaging Technology 5.0
Tech Stack
- Wi-Fi
- GPRS/EDGE
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Field Services
Use Cases
- Fleet Management
- Track & Trace of Assets
- Real-Time Location System (RTLS)
Services
- System Integration
- Hardware Design & Engineering Services
About The Customer
Founded in 1985, Chronopost is the French specialist for express parcel deliveries up to 30kg to companies and individuals all over the world. A subsidiary of GeoPost, Chronopost is a holding company for Parcel and Express deliveries of La Poste Group. The company relies on a network consisting of 69 operational sites of which six are hubs. On 23 December 2008, Chronopost achieved a record level of 430,000 parcels delivered.
The Challenge
Back in 1997, Chronopost already broke new ground by introducing mobile computing and digital signatures. Since 2002, it has selected Honeywell Dolphin mobile computers, provided by the French integrator CEMI for data collection and communication. Facing the growing needs of the express delivery market, Chronopost has placed traceability of its deliveries using cutting-edge information technology in the core of its development strategy. Offering flawless real-time tracking information to its customers at each stage was one of the main concerns for Chronopost already at an early stage.
The Solution
In early 2006, Chronopost decided to migrate to the third generation of mobile computers and implement GPRS transmission to all its delivery rounds. The required solution had to meet the following criteria: resistance to temperature differences and dust, lightweight form factor, and a touch screen with a numeric keyboard. Three models were selected and subjected to tests in real-life conditions at three pilot sites. To guarantee a higher uptake of the solution, the agents were immediately involved in the selection process and invited to give their feedback on the mobile terminal’s battery life, weight and design. The costs and IT performance were also assessed during testing. Following the initial test phase, the Honeywell Dolphin 9500 mobile computers were selected.
Operational Impact
Quantitative Benefit
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