Honeywell > Case Studies > Honeywell Vocollect Voice Enhances Order Accuracy and Customer Satisfaction for Jordano’s, Inc.

Honeywell Vocollect Voice Enhances Order Accuracy and Customer Satisfaction for Jordano’s, Inc.

Customer Company Size

Mid-size Company

Region

America

Country

United States

Product

Vocollect VoiceLink Enterprise Connector
Vocollect SR-20 Wired Headsets
Vocollect SRX Wireless Headsets
Vocollect T5 Mobile Devices
Vocollect SRX2 Wireless Headsets

Tech Stack

Voice Technology
RF Network
Speech Recognition

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Employee Satisfaction
Productivity Improvements

Technology Category

Analytics & Modeling - Predictive Analytics
Functional Applications - Remote Monitoring & Control Systems
Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Food & Beverage
Retail

Applicable Functions

Logistics & Transportation
Warehouse & Inventory Management

Use Cases

Inventory Management
Predictive Maintenance
Track & Trace of Assets
Warehouse Automation

Services

Software Design & Engineering Services
System Integration
Training

About The Customer

Jordano’s, Inc. is a family- and employee-owned food service and beverage distribution company based in the United States. Serving approximately 1,700 customers in central and southern California, Jordano’s has a rich 98-year history of commitment to quality and customer service. Originally founded as a grocery chain, the company transitioned to distribution in the 1970s and now boasts annual sales exceeding $142 million. With over 205 employees, Jordano’s operates primarily through its 100,000-square-foot distribution center in Santa Barbara, California, processing upwards of 14,000 SKUs six days a week across three shifts.

The Challenge

Jordano’s, Inc. faced the challenge of maintaining high order accuracy and customer satisfaction while complying with growing governmental regulations for food safety and traceability. The company’s existing double paper label processes were outdated and needed modernization to handle the increasing complexity of order fulfillment. Director of Operations Dennis Merchant recognized the need to improve accuracy levels in their 100,000-square-foot distribution center in Santa Barbara, California. The company sought a solution that could enhance operational performance and ensure perfect orders to maintain a competitive edge.

The Solution

Jordano’s, Inc. partnered with BFC and Honeywell to implement Vocollect voice solutions to modernize their order fulfillment processes. The deployment began cautiously, starting in the freezer section, then moving to the cooler, and finally to dry goods. The Vocollect voice technology, including the Vocollect VoiceLink Enterprise Connector, SR-20 Wired Headsets, SRX Wireless Headsets, and T5 Mobile Devices, was chosen for its proven results in the grocery and food distribution sectors. The implementation also involved reevaluating the RF network to address any dead spots, ensuring smooth operation. Recently, Jordano’s tested Honeywell’s freezer-certified Vocollect SRX2 wireless headsets, which provided excellent speech recognition quality, lighter weight, and easier maneuverability in the freezer section. The ability to share headsets across shifts reduced the number of batteries needed, resulting in significant cost savings. Employees appreciated the improved process and enjoyed working with the new technology.

Operational Impact

The implementation of Vocollect voice solutions led to a 93% reduction in order errors, achieving up to 99.995% picking accuracy.
Productivity improved by 19%, with workers moving from picking 135 cases per hour to 160 cases per hour.
Training time was reduced by 50%, allowing new employees to be up and running on the voice system within a few hours.
The accurate tracking of individual performance and order fulfillment facilitated easier traceability, enabling management to pinpoint specific details of order fulfillment.
The continuous two-way dialogue with the voice system kept workers more focused and engaged, reducing idle chatter and enhancing overall worker satisfaction.

Quantitative Benefit

93% reduction in order errors, achieving up to 99.995% picking accuracy.
19% productivity improvement, with workers moving from picking 135 cases per hour to 160 cases per hour.
Tens of thousands of dollars saved annually through error reductions.
Training time reduced by 50%, allowing new employees to be up and running on the voice system within a few hours.
Reduced requirement for single workflow pickers from 34 with paper to 24 with voice, redeploying workers where they were needed most.