How Family HealthCare Network Improved Data Accessibility & Enhanced Operational Performance
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Dundas BI
Tech Stack
- HTML5
- SQL
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Business Operation
Services
- Data Science Services
- System Integration
About The Customer
Family HealthCare Network (FHCN) is a non-profit community-based organization that provides health care to their surrounding communities, via 16 federally qualified health centers. FHCN is a multi-site primary health care network, servicing over 200,000 patients, and is one of the largest health care providers in the United States. As a Migrant Health Center, FHCN is required to comply with the U.S. Department of Health and Human Services’ Uniform Data System (UDS) reporting. The organization is committed to improving the health and well-being of the communities they serve through the provision of quality health care services, health promotion, and disease prevention programs.
The Challenge
Family HealthCare Network (FHCN) was facing challenges with their existing visualization capabilities and data accessibility. They wanted to improve data transparency throughout their network and enhance organization-wide performance in the U.S. Department of Health and Human Services’ Uniform Data System (UDS) reporting. The UDS is a core set of information appropriate for reviewing the operation and performance of health centers. The data collected is reviewed annually to ensure compliance with legislative and regulatory requirements, help report general Health Center Program accomplishments, and continually improve health center operations and performance. The UDS report is required of Health Center Program grantees by organizations such as FHCN, which is a Migrant Health Center. FHCN required a BI solution that provided more visibility, to help realize the vastness of their data, and to ensure that federal goals were met. They also needed a solution that bestowed their users the right tools to improve performance.
The Solution
Family HealthCare Network decided upon Dundas BI initially due to its HTML5 compliance capabilities. As an existing Dundas Dashboard customer, FHCN required a BI tool that allowed them to easily scale up the solution and reach all users within the organization. FHCN was able to integrate Dundas BI into their existing portal and data sources with minimal effort. With Dundas BI being a server-based technology, FHCN’s deployment of the solution was a simple endeavor, ultimately allowing performance analysis, without client-side installations. In addition, by having a browser-based BI solution, FHCN end users – which included over 800 employees– were able to access the data at their convenience. Dundas BI provided FHCN with drag-and-drop visual data discovery, automatic joins & hierarchies, integration & embedding, and data preparation.
Operational Impact
Quantitative Benefit
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