How Tria Metis Was Able to Create a New Line of Business with Dundas BI
Customer Company Size
Mid-size Company
Region
- Asia
- Middle East
Country
- Egypt
- Lebanon
Product
- Dundas BI
Tech Stack
- Business Intelligence
- Data Visualization
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
Technology Category
- Analytics & Modeling - Data-as-a-Service
Applicable Industries
- Healthcare & Hospitals
- Retail
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Process Control & Optimization
Services
- Data Science Services
- System Integration
About The Customer
Tria Metis is a cutting-edge software solution company that offers best-in-class services for a wide range of clientele. Originally focused on healthcare insurance products, they have since expanded to serve companies outside the healthcare industry throughout Dubai, Egypt, and Lebanon. With over 12 years of experience in the fields of business analysis and system architecture, Tria Metis leverages their expertise alongside innovative technologies to provide end-to-end BI solutions to their clients. As their client base grew, they formed a business intelligence team equipped with extensive experience in insurance, sales, and finance to meet the complex requirements of their customers.
The Challenge
Tria Metis, a software solution company, was experiencing rapid growth in its client base and needed a Business Intelligence (BI) solution that could handle the diverse needs of its customers. They required a powerful yet easy-to-navigate platform to build out dashboards for various users, from technical support to upper management. Many of their customers had unique requests that required equally unique solutions. The complexity of a BI Solution for insurance led them to form a business intelligence team with extensive experience in insurance, sales, and finance. This team had to provide solutions based on the complex requirements demanded by the customers they served in this industry. As they quickly acquired clients outside of the insurance industry, their team was gaining additional expertise in the retail, distribution, and banking industries.
The Solution
Tria Metis needed a fully customizable, end-to-end solution that could empower their clients’ management teams to monitor the overall performance and quality of service, track revenue streams, identify fraud and abuse patterns, perform prediction analysis and locate bottlenecks. They decided to completely migrate to Dundas BI in 2016 to get all the benefits of having dashboards, reporting, data visualization, and data analytics all in one flexible platform. With Dundas BI, Tria Metis was able to create fully customized dashboards complete with customizable filters - a key feature for many of the larger companies they serve. They also had access to a highly trained support team available to help them meet all their customers' needs. With the ability to monitor KPIs and automatically send updates through email, Dundas BI created a smooth and painless collaborative environment for both Tria Metis and their customers.
Operational Impact
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