Illes brings a better experience to its customers with QlikView on iPad
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- QlikView on iPad
- Ross ERP Systems
Tech Stack
- Microsoft SQL
- Dell Servers
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Consumer Goods
- Food & Beverage
Applicable Functions
- Sales & Marketing
Use Cases
- Supply Chain Visibility
- Real-Time Location System (RTLS)
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Illes Seasonings & Flavors is a leading manufacturer of liquid and dry food ingredients for food manufacturers, restaurants and beverage distributors across the U.S. Based in Carrollton, Texas, Illes brings quality and customer service to the manufacturing of its products, which enhance the flavor, texture, aroma, and appearance of a wide variety of meat, food, and beverage products. Founded by A.E. Illes in 1927, the company is still family-owned and continues to meet the evolving needs of the food industry through its two manufacturing facilities in Texas, and a cutting-edge culinary and R & D center that allows customers to sample custom products and interact with Illes’ R&D and culinary teams. The company’s sales representatives work with customers to provide the best products available to their businesses. Culinary chefs working out of the R&D centers create and ship out samples to meet each customer's exact taste, look, and smell requirements.
The Challenge
Illes Seasonings & Flavors, a leading manufacturer of liquid and dry food ingredients, was facing challenges in providing timely and accurate data to its customers. The sales representatives lacked real-time visibility into customers’ supply chains, which was crucial for them to view order transactions and have the ability to drill down into shipment information, lot number, manufacturing job and other granular details about each customer. Without the tools to do this, the sales force was spending an excessive amount of time communicating to customer service representatives about the status of orders, and as a result customer satisfaction was suffering. Additionally, sales representatives needed a better mobile device to bring to their on-site meetings with customers. Laptops proved to take an excessive amount of time to set up, further exacerbating customer service issues. Sales people needed to have real-time BI at their disposal, whether they were sitting at their desks or visiting a client.
The Solution
In light of these problems, Rick Illes, President & CEO of Illes, tasked the IT team with finding a product that could work on a mobile platform and would solve these business issues. After researching mobile-ready solutions, Les Howell, Executive Director of IT at Illes, discovered the QlikView on iPad solution. QlikView on iPad delivers a touch-driven interface that makes BI as easy to use as any consumer application. It delivers an engaging iPad BI experience that provides business users with anywhere, anytime access to live data and analytics. Users get all the power of QlikView’s Business Discovery approach with none of the complexity of traditional BI. It also offers the flexibility to instantly adapt analyses, data sources and visualizations to meet changing business needs. After settling on QlikView for iPad, Illes turned to Axis Group, a QlikView partner and leading BI provider delivering the QlikView Business Discovery solution on premise, in the cloud and on demand, to configure the solution for its organization.
Operational Impact
Quantitative Benefit
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