Instant, flexible reporting means dramatic cost savings for Newham
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- QlikView
Tech Stack
- Business Intelligence Software
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
- Predictive Quality Analytics
Services
- Data Science Services
About The Customer
Newham University Hospital NHS Trust is an Acute NHS Trust based in Newham. It serves Newham’s 240,000 population but also provides services to the residents of Redbridge, Waltham Forest, Barking and Havering, City and Hackney and Tower Hamlets. The 379-bed Trust serves one of Britain’s most diverse, fastest growing and youngest populations, and has a huge responsibility to run efficiently and innovatively. The Trust has a total of 2,400 employees.
The Challenge
Newham University Hospital NHS Trust (NUHT) was facing challenges in managing information in a responsive manner. The process of collecting and analyzing data for monthly board papers, setting out KPIs and performance, was lengthy and inefficient. The Trust needed a system that could facilitate instant decision-making in an environment where even the smallest changes can have a huge impact on patients’ lives. For instance, if there was a sudden rise in demand for a certain medical procedure affecting operating room availability, the decision-makers couldn’t wait until an end of month report to analyze what could be done about it.
The Solution
In 2009, the Trust implemented QlikView, a Business Intelligence software, which has now become an integral part of almost everything NUHT does. Using the in-browser dashboard of QlikView, the Trust has completely changed the way information flows around the organization. The instant access the QlikView dashboard offers, allows immediate decision-making. So instead of the board members and clinicians dealing with issues on a monthly basis as the papers were published, they can constantly monitor performance and make changes in real time. The system is so intuitive to use that there is very little training needed, which means that anyone with access to the dashboard can see the data interpreted as visual charts and graphs.
Operational Impact
Quantitative Benefit
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