Insurer Increases Agility with an Optimized Enterprise Architecture
Customer Company Size
Large Corporate
Region
- Africa
Country
- South Africa
Product
- ARIS IT Architect
Tech Stack
- Enterprise Architecture
- Model-Driven Design
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
Services
- System Integration
About The Customer
Santam is South Africa’s leading short-term insurer with assets of more than R17 billion. The company has a nationwide, world-class contact center infrastructure, a thriving intermediary network and more than 650,000 policy holders. Santam also holds business interests in Zimbabwe, Malawi, Uganda, Tanzania and Zambia as well as strategic investments in various companies within the insurance industry, including the subsidiary Santam Namibia Ltd.
The Challenge
Santam, South Africa’s leading short-term insurer, was facing challenges with its IT changes which were difficult and expensive. The company was using Microsoft® Word templates, fragmented tools and different methodologies which led to frustration among employees. The company needed an Enterprise Architecture (EA) with a repository-based product to support its drive to optimize the organization. The aim was to develop an integrated environment that’s more agile and supports the business strategy.
The Solution
Santam turned to ARIS to develop an Enterprise Architecture (EA) using a central, robust repository to align business and IT. An EA/SDLC methodology was based on TOGAF® model-driven design concepts and standard ARIS model types. Re-usable building blocks were underpinned by a common metamodel. The enterprise has shifted from redundant paper specifications to rich model-generated content. All deliverables were based on ARIS model types, objects and attributes, which were stored in the central repository. The repository enables Santam to create a uniform inventory of systems and technologies and also reduce the complexity of its IT environment.
Operational Impact
Quantitative Benefit
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