Technology Category
- Analytics & Modeling - Process Analytics
- Application Infrastructure & Middleware - Event-Driven Application
Applicable Industries
- Education
- Finance & Insurance
Applicable Functions
- Procurement
Use Cases
- Construction Management
- Process Control & Optimization
Services
- Training
About The Customer
ITAC is a top-ranked design-build company based in the United States. The company operates in the industrial engineering and construction services industry. ITAC is known for its proprietary Assured Project Management (APM®) process, which is a systematic approach to driving risk out of capital projects. This methodology, which has been tested and refined over three decades, is a key differentiator for ITAC. The company's guiding principle is to provide its clients with a design-build process free of surprises in budget or schedule. As a growing business, ITAC faced the challenge of quickly training new hires in company processes and procedures.
The Challenge
ITAC, a top-ranked design-build company, was facing a significant challenge in managing its processes. The company had a wealth of institutional knowledge and a multitude of processes, but lacked a centralized and digital solution for process management. This was particularly problematic when it came to onboarding new hires and ensuring that the company's proprietary Assured Project Management (APM®) process was consistently followed. The APM® process, which is a key differentiator for ITAC, drives risk out of capital projects by systematically eliminating unknowns that can derail the project execution plan. However, the company's processes were scattered across various mediums - some were documented in binders, others in emails, and some were simply retained in the minds of long-term employees. This lack of a standardized and centralized repository made it difficult to train new hires quickly and ensure consistent application of the APM® methodology.
The Solution
To address this challenge, ITAC turned to Nintex Promapp®, a process management tool. The company began by training a group of 25 employees, representing each department, on the use of the tool. They then started mapping out the simpler processes, such as time sheets and PTO requests. As the tool was rolled out more broadly, a group of 'ProMasters' was established to ensure that the processes were mapped correctly and aligned with the company's standardized wording and format. The company also hosted process mapping marathons, or 'Promapp-athons', on a department basis to support adoption and implementation. Each week, all departments hosted a dedicated Nintex Promapp® Hour to develop processes, discuss progress, and share updates. So far, ITAC has mapped over 1100 processes and published nearly 500 processes with Nintex Promapp®. The tool is now part of the company's new hire onboarding training and is used throughout the process.
Operational Impact
Quantitative Benefit
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