Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Finance & Insurance
Applicable Functions
- Product Research & Development
Use Cases
- Supply Chain Visibility
- Time Sensitive Networking
Services
- System Integration
About The Customer
JPMorgan Chase & Co. is one of the oldest and most respected financial institutions in the United States. The organization has built a solid foundation on innovation and is constantly seeking ways to improve its operations and services. The company's IT/Project Management department was facing a significant challenge in managing its active projects due to the limitations of the JIRA software they were using. The department needed a solution that could provide improved oversight into the organization’s active projects and automate the ideation and project creation phases of more than 10,000 projects over the past two years.
The Challenge
JPMorgan Chase & Co., one of the oldest and most respected financial institutions in the United States, was facing a significant challenge in managing its active projects. The organization was using JIRA for their project management needs, but the limitations of the software's canned dashboards made it difficult to extract data in a manner that presented hierarchical information of all tickets in the queue. Due to JIRA server limitations, only a limited number of records from a given JIRA project could be pulled at one time. This lack of visibility into everyday tasks and the complexity of pulling data at a large scale was a significant issue for the organization. The challenge was to find a solution that could provide improved oversight into the organization’s active projects and automate the ideation and project creation phases of more than 10,000 projects over the past two years.
The Solution
Brian Clawson, Executive Director of Innovation at JPMorgan Chase, created a customized Alteryx macro which connected to JIRA’s API integration to address the challenge. He found the JIRA Connector within the Alteryx community, which allowed him to obtain JIRA data in a transactional record-based format. Brian updated the JIRA Connector and added functionality that aligned to the environment at JPMC. The connector parses and processes the JSON data into a consumable format for further analysis of critical stats such as field type, user roles, whom a project is assigned to, process owner, etc. To bridge the gap between technical and non-technical users, Brian created an Alteryx chatroom, or “Helpdesk,” with dedicated support for the connector, providing a shared visibility support model for centralized documents, the ability to ask questions and serve as a feedback loop, and tools for a community of over 200 users.
Operational Impact
Quantitative Benefit
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