Liverpool City Council Streamlines Processes with Nintex Promapp
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Cities & Municipalities
- Recycling & Waste Management
Applicable Functions
- Quality Assurance
Use Cases
- Personnel Tracking & Monitoring
- Smart City Operations
Services
- Testing & Certification
- Training
About The Customer
Liverpool City Council, founded in 1810, is one of the oldest urban settlements in Australia. Until the 1950s, it was a satellite town supporting surrounding farmland. However, during the following decades, the urban sprawl of Sydney led to it becoming an outer suburb of the city. The council provides a wide range of services to residents and businesses in the area, with over 800 staff managing everything from waste and recycling facilities to parks, libraries, and childcare centres. As the area has grown in recent years, so too has the support delivered by the council, leading to a rise in the number of internal processes followed by staff across all departments and locations.
The Challenge
Liverpool City Council, one of the fastest-growing areas in Australia, was preparing for significant new developments associated with the new Western Sydney International Airport. The council needed to improve its internal processes to better support this growth. The council provides a portfolio of services to residents and businesses in the area, with over 800 staff managing everything from waste and recycling facilities to parks, libraries, and childcare centres. As the area has grown, so too has the support delivered by the council, leading to a rise in the number of internal processes followed by staff across all departments and locations. Many of these processes had not been fully documented and important details only existed in the heads of staff, leading to a risk of knowledge loss if certain people left.
The Solution
The council began using Nintex Promapp in 2014 as part of a New South Wales government initiative to streamline the operation of local councils. The platform was used to assess more than 560 processes, with over 300 of those being reviewed, documented, and certified. A renewed effort was placed on ensuring Nintex Promapp was being used in the most appropriate way to support the process review program when plans were approved for the new Western Sydney International Airport. A cross-functional improvement team was established to provide guidance and assistance with putting the platform to work as part of the implementation of a new quality management system. This was designed to highlight those processes that carried the most risk for the organisation and ensure they were reviewed and managed appropriately.
Operational Impact
Quantitative Benefit
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