LuxairGroup prepares for take-off with an innovative customer experience
Customer Company Size
Large Corporate
Region
- Europe
Country
- Luxembourg
Product
- MuleSoft's Anypoint Platform
Tech Stack
- API-led connectivity
- SAP
- Oracle
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Aerospace
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
LuxairGroup is a key economic player and the main aviation company in Luxembourg and its surrounding region. With 2,900 employees, the company provides a range of services in the aviation sector. In a market dominated by massive global alliances and low-cost airlines, LuxairGroup needed to stand out by driving innovative experiences through technology. However, the company's complex IT environment was already supporting 1,500 users with 120 applications that were mainly connected with tightly coupled, point-to-point integrations. This made it difficult to connect new systems, replace old applications, and pursue innovation.
The Challenge
LuxairGroup, a key aviation company in Luxembourg, was facing stiff competition in a market dominated by global alliances and low-cost airlines. The company needed to differentiate itself by driving innovative experiences through technology. However, LuxairGroup’s complex IT environment was already supporting 1,500 users with 120 applications that were mainly connected with tightly coupled, point-to-point integrations. This made it difficult to connect new systems, replace old applications, and pursue innovation. The result was high maintenance costs, specifically due to IT’s limited visibility into the application landscape, application interfaces, and security standards. To address these business challenges, IT needed to establish a higher level of control and security when connecting to third-party applications, get a holistic view of existing integrations, and increase the speed of delivery for innovative projects.
The Solution
The team at LuxairGroup decided to move away from point-to-point integration and implement API-led connectivity, an integration approach that unleashes data and applications through reusable APIs. LuxairGroup's partner - Cap4Lab-selected MuleSoft's Anypoint Platform because it's a unified solution covering both integration and API management needs. The first project developed on Anypoint Platform aimed to improve integration to the online self-booking platform Amadeus. The LuxairGroup team built a complete integration to the backend service layer of Amadeus, which powered all of LuxairGroup's product-service system (PSS) solutions. They then built an integration to connect to EFB, the group's flight management system. LuxairGroup also built APIs to expose data from legacy systems, such as SAP and Oracle, and make them available for reuse across the organization.
Operational Impact
Quantitative Benefit
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