Major Airline Leverages Managed Mobility Services to Support MISSION-CRITICAL Mobile Devices
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Electronic Flight Bag (EFB)
- Apple iPad
- Apple iPhone 6 Plus
- AirWatch MDM
Tech Stack
- Mobile Device Management (MDM)
- iOS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
- Aerospace
Applicable Functions
- Field Services
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
This major airline, along with its partner airlines, serves over 100 cities across North America. It was the first airline to receive approval from the Federal Aviation Administration to deploy an Electronic Flight Bag (EFB) program. The airline has a strong focus on leveraging technology to improve its operations and customer service. By partnering with Honeywell, the airline has been able to deploy devices rapidly and provide world-class support in critical functional areas, ensuring smooth and efficient operations.
The Challenge
The major airline needed to implement several mobility initiatives to improve efficiency and customer service. They required expert assistance in managing multiple mobile operating systems and the rapid deployment of devices. The airline aimed to enhance its operational efficiency and customer service by leveraging advanced mobile technologies.
The Solution
In 2008, the airline selected Honeywell to provide mobility managed services (MMS) for its fleet of operational devices used by baggage handlers. These devices reliably scan items as they pass through airports and onto the airline’s fleet. The airline adopted a range of services, including initial device provisioning, staging and deployment, and 24x7x365 end-user helpdesk and device depot services. This encompasses spare pool management, overnight device replacement, inoperable device disposition, and recycling. In 2010, the airline sought to replace the bulky Electronic Flight Bag with 2,000 Apple iPad devices and again called upon Honeywell to oversee all facets of mobile device deployment, ongoing support, and management. The devices were enabled with the AirWatch mobile device management (MDM) security solution. In 2015, the airline tapped Honeywell to deploy and manage 3,500 Apple iPhone 6 Plus devices to flight attendants to enable cashless transactions in the cabin.
Operational Impact
Quantitative Benefit
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