PubNub > Case Studies > MaNaDr's Telemedicine Solution: Real-Time, Secure Connection for Patients and Doctors

MaNaDr's Telemedicine Solution: Real-Time, Secure Connection for Patients and Doctors

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Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Cybersecurity & Privacy - Security Compliance
Applicable Industries
  • Healthcare & Hospitals
  • National Security & Defense
Applicable Functions
  • Quality Assurance
Use Cases
  • Real-Time Location System (RTLS)
  • Tamper Detection
About The Customer
MaNaDr is a healthcare provider that aims to modernize patient-doctor interactions by providing real-time access to healthcare services. The company sought to create a platform where patients could receive virtual diagnosis, screenings, consultations, and schedule appointments with doctors. MaNaDr's goal was to provide a secure, compliant, and reliable solution that would enable real-time two-way communication between patients and doctors. The company's innovative approach to healthcare, particularly in the wake of the COVID-19 pandemic, has made it a trusted name in the telemedicine sector.
The Challenge
MaNaDr, a healthcare provider, was faced with the challenge of meeting the growing demand for modern, real-time access to healthcare services. The company aimed to provide a platform where patients and doctors could interact for virtual diagnosis, screenings, consultations, and scheduling. However, the criticality of information, privacy concerns, and regulatory requirements posed significant hurdles. The solution needed to be secure, compliant, and reliable, enabling real-time two-way communication. The challenge was to find a solution that could meet all these requirements without compromising on any aspect.
The Solution
MaNaDr found its solution in PubNub Chat, which provided a reliable and compliant chat platform. This allowed the healthcare provider to quickly connect patients with doctors, regardless of their location. PubNub's 99.999% uptime SLA and global 250 ms latency ensured that messages between patients and doctors were delivered without fail. After evaluating other options like SendBird and Pusher, MaNaDr chose PubNub Chat for its comprehensive package. The solution enabled not just chat, but also remote consultations, appointment scheduling, telelab results, homecare, news, and more. With the spread of COVID-19, MaNaDr's telemedicine approach, powered by PubNub Chat, became instrumental in providing comfortable care from home.
Operational Impact
  • The implementation of PubNub Chat has revolutionized MaNaDr's operations. The solution has not only enabled secure and reliable real-time communication between patients and doctors, but it has also facilitated remote consultations, appointment scheduling, telelab results, homecare, and more. This has significantly improved the speed and efficiency of care delivery, allowing patients to receive faster and easier care. Furthermore, the solution's reliability ensures that every communication is delivered without fail, thereby enhancing the overall patient experience. The success of the solution is evident in the fact that over 250,000 people used the app in the first weeks of the COVID-19 pandemic, demonstrating the trust and confidence that patients have in MaNaDr's telemedicine approach.
Quantitative Benefit
  • Secure and scalable communications for over 250,000 patients
  • Real-time conversations for faster care and screenings
  • Reliable infrastructure ensures every communication makes it through

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