- Functional Applications - Enterprise Asset Management Systems (EAM)
- Oil & Gas
- Business Operation
- Asset Health Management (AHM)
Since 1999, Marathon has been utilizing Asset Performance Management (APM) from Meridium (now acquired by GE Digital) for its day-to-day reliability needs across a number of its business units, and currently has over 1,300 APM users. After implementing SAP, Marathon found that the modules were deeply customized and difficult to adapt to the existing reliability program. As a result, Marathon began looking into how to improve its overall operational support
Marathon worked with its APM team to develop a customized operational support agreement to improve collaboration and assistance on technical support, functional consulting, strategic reviews, training, and everything in between. In an effort to solve issues more quickly, Marathon started working with a designated APM resource. This team member helped expedite implementation of new capabilities by having a more intimate knowledge of Marathon’s customer configurations as well as better evaluate existing capabilities and offer advice on how to improve platform use. In addition, Marathon implemented a mix of functional onsite and technical offsite support, a working task list to use as a reference, and customized training.
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