Mindtree Helps Global IT Solutions Provider Transform and Grow

IT Solutions Provider

The client is a privately-owned IT solutions and services company that provides hardware solutions, software licensing, cloud reselling, and lifecycle services, with $2.4 billion in annual revenues. Its operations are spread across three business units – Value Added Reselling, Cloud Reselling, and Services. The client operates out of over 80 countries and 22 offices across North America, Europe, Singapore, and India, and is headquartered in Washington state, US.
 

The client had strategic aspirations to move towards a managed service provider model from a traditional value-added reseller model (hereon mentioned as VAR). This required digital transformation across their customers, vendors, and internal employees’ touchpoints, with streamlined internal supply chain processes and enhanced customer experience

Solution Highlights

The engagement commenced with Mindtree carrying out a detailed discovery phase at the beginning of 2019. The discovery phase achieved the following business objectives:

1. Understanding as-is processes and assessing business priorities
2. Reimaging customer engagement by incorporating human-centered, persona-driven design
3. Identifying the architecture and understanding the technology stack
4. Defining a roadmap for the to-be state with an agile approach so that the client could realize business value in an expedited fashion

• [Data Management - Real Time Data Analysis]
  

  The new platform ensured faster and more frequent reporting, up from weekly to a daily basis. This translated to the management taking more timely decisions.

• [Financial Growth - Sales]
  

  The digital platform enhanced customer experience and was a key contributor to win a $64 million deal from a marquee end customer.

• With the new digital platform, clients can now track real-time shipment data as recent as 40 minutes old (compared to 24 hours old earlier) – a 36-fold increase in operational visibility.