NedTrain Parts Management
Customer Company Size
Large Corporate
Region
- Europe
Country
- Netherlands
Product
- PTC’s Service Parts Management solution
Tech Stack
- ERP system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Inventory Management Systems
Applicable Industries
- Railway & Metro
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Inventory Management
Services
- System Integration
About The Customer
NedTrain is the leading provider of rolling stock maintenance in the Netherlands. It supports operators and owners by maintaining, modifying, and upgrading railroad cars and locomotives on a 24/7 basis. The company was split from NS, the Dutch national train operator, in the 1990s. Since then, it has been contracted by NS to maintain 2,800 units, ensuring no more than 170 were in maintenance at any one time. NedTrain also aims to deliver the highest levels of quality and availability for the lowest lifecycle costs to attract non-NS customers.
The Challenge
NedTrain, a leading provider of rolling stock maintenance in the Netherlands, faced several challenges after splitting from NS, the Dutch national train operator. They were contracted by NS to maintain 2,800 units, ensuring no more than 170 were in maintenance at any one time. However, NedTrain often exceeded this limit, requiring NS to fund spare capacity. NedTrain also had to deliver the highest levels of quality and availability for the lowest lifecycle costs to attract non-NS customers. To achieve these objectives, NedTrain knew it had to reduce inventory by improving planning and forecast, improve parts availability across its network of 9 main locations, 35 service locations, and 65 warehouses, reduce harmful part cannibalization, distinguish planned from unplanned usage, and synchronize business processes.
The Solution
NedTrain selected PTC’s Service Parts Management solution to address its challenges. The functionality of PTC’s solution was a perfect match for NedTrain’s needs, integrating smoothly with its ERP system and providing a reliable platform for the planning of its parts across a complex network. The solution allowed NedTrain to improve customer service levels while reducing inventory and synchronizing business processes. It also improved parts availability to 94% at the location level and to 98.5% at the network level. Furthermore, the solution enabled NedTrain to manage and balance central and regional stock as it relocated large volumes of parts from 6 maintenance centers to one new central distribution center in Tilburg (the Landelijk Logistiek Centrum - LLC).
Operational Impact
Quantitative Benefit
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